Home

Answerly

A platform with a CMS, Contact Form, Widgets with many more features & lets you prepare, organize, write and deliver fast on-the-spot answers for your customers.
Sold Out
PitchGround-Answerly

Starting at

$49/lifetime$228/year
save up to 95%

12 reviews


DetailsReviews(12)DiscussionsVideos

Knowledge Base Software For All Businesses

Your website reflects your business. And, helping people easily understand your business by themselves will not only help you save time but also increase your productivity.

And to make this happen, you need a versatile & self-served Knowledgebase and Helpdesk Widget tool. This tool allows you to create one along with more additional features.

PitchGround presents Answerly - A platform with a CMS, Contact Form, Widgets with many more features & lets you prepare, organize, write and deliver fast on-the-spot answers for your customers.

User Graphic Content

Learn more about Answerly!

KnowledgeBase - A simple yet powerful knowledge base software built to let you prepare, organize, write and deliver fast on-the-spot answers for your customers.

  • Make your customers feel at home by adding your logo and headline
  • With multiple personalization settings, you can make the Knowledge Base feel like an extension of your business rather than a third-party help center.
  • Color Studio - With Color Studio, you can paint all of Knowledge Base however you want, so it best fits the design and colors of your company.
  • Custom Menu in Header & Footer - Inside the Answerly Dashboard, you can add as many links as you want in the Knowledge Base's header and footer menu.
  • You have the option to add your Social Media profiles as clickable icons in the footer of the Knowledge Base.
  • Apart from customizing META fields for all the pages, Answerly's Knowledge Base will automatically generate all possible structured data schemas that the search engines will love.
  • Open graph for beautiful answers - Control how your Knowledge Base looks when linked from other websites.
  • Reports and data - Figure out how people are using the Knowledge Base so you can tune in your answers to help people even better.
  • With widget mode, you can embed all of your Knowledge Base as it is on any page of your website.
  • Create a unique Contact page that is part of your Knowledge Base.

User Graphic Content


Contact Page - The contact page is part of your knowledge base. It allows your customers to reach out and send you messages which you can read and respond to inside the Answerly Dashboard.

  • The contact page automatically takes the design of your knowledge base. But Answerly also offers multiple personalization features that are Contact Page specific.
  • With Color Studio, you can paint the contact page however you want so it best fits the design and colors of your company.
  • Answer all the queries you get from the contact page in this sleek inbox client that you can access from inside the Answerly Dashboard.

User Graphic Content

CMS & Editor - You can drag answers inside categories, create subcategories, change the order of answers, and much more. And an answer editor that supports multiple text styles and dynamic elements.

  • Create rich answers with dynamic elements.
  • The Answer Editor features multiple text styles to make your answers more effective.

User Graphic Content

Helpdesk & Widget - Helpdesk is a widget you can install anywhere on your website. It allows your customers to search from your knowledge base, contact you, and much, much more.

  • Personalize your Widget.
  • With Color Studio, you can paint all of the Helpdesk Widget however you want, so it best fits the design and colors of your company.
  • You can search through all of your KnowledgeBase from Helpdesk and read answers immediately.
  • Helpdesk supports the same text styling, dynamic elements other functionality for answers as the Knowledge Base.
  • Create a custom start-page for your helpdesk widget using the drag and drop components inside the editor.
  • Helpdesk has a contact form that you can customize.
  • Reports and data - Figure out how people are using the Helpdesk so you can tune in your answers to help people even better.

User Graphic Content

Search Widget - Search is a widget you can install anywhere on your website. It allows your customers to search inside your knowledge base without leaving your website.

  • Search Widget has many personalization features you can use that will make it feel like home when it shows up on your website.
  • With Color Studio, you can paint all of Search Widget however you want, so it best fits the design and colors of your company.
  • Search is a widget that you can install in any area of your website.
  • You can search for both, an answer and an action button if the action text content matches the search query.
  • Reports and data - Figure out how people are using the Search widget so you can tune in your answers to help people even better.

User Graphic Content

Notify Widget - Notify is a widget you can install anywhere on your website. You can use Notify to deliver quick and important updates about your business, cutting most support tickets in half.

  • Deliver your latest news just right. Color Studio can paint everything about Notify to your heart's content.
  • You can pick how Notify appears on your website from the top or the bottom.
  • Use the Notify Widget to deliver your content across your website with personalization.
  • You can run multiple Notify widgets on one page

User Graphic Content


What are the benefits of using Answerly?

  • Decreases support tickets by providing instant help and keeping customers up to date with the latest news, so they don’t have to message you
  • Automates customer support processes 
  • Easy to setup and reuse in multiple ways 
  • Embeddable widgets for any website/dashboard or cms
  • Customize and Personalize the way you want to
  • Complete suite for Knowledgebase

Best Suited For -

  • SMBs and SMEs
  • Online Businesses/Companies
  • Startups
  • Business & Website Owners
  • Agencies
  • Solopreneurs & Freelancers

Testimonials -

"Answerly has completely changed the way I do business. I was able to lower the number of support agents needed by using the automated solutions. These tools help reduce costs while maintaining a good customer experience." - Mina P., Business Owner
"I'm very thankful I found Answerly. Our customers have never been happier, and Answerly offers many ways to keep customers happy. It's truly and genuinely a service like no other." - Merita S., Business Owner, Dr.
"Using Answerly has saved my small business thousands in customer service costs and streamlined the process, allowing us more room to focus on expansion and product development." - Callum M., Insurance
"We put all of our customer support practices with Answerly. Since then, our store has been flourishing, and customers are more than happy to interact and help themselves with Answerly. Indeed an impressive service." - Emmanuel E., Shopify Store.

----

Grab Your Answerly Code Now!

Have a related Query for the Founder? Drop them here under the Discussions tab.

We would love to hear your feedback about Answerly. You can drop your after-purchase review here - https://pitchground.com/products/answerly/reviews#tabs

  • Answerly Links
  • https://answerly.io/
Plan A (Starter)
$49/lifetime$228/year
save up to 95%
  • 2 User Seats
  • 100 Answers
  • 15 Categories
  • 500 MB Email Disk Space
  • 6 Months Archive
  • All Features and Updates to the "Starter" Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan B (Starter Plus)
$97/lifetime$588/year
save up to 95%
  • 5 User Seats
  • 200 Answers
  • 40 Categories
  • 2 GB Email Disk Space
  • 6 Months Archive
  • All Features and Updates to the "Starter" Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan C (Pro)
$197/lifetime$900/year
save up to 95%
  • 10 User Seats
  • Unlimited Answers
  • Unlimited Categories
  • 10 GB Email Disk Space
  • 2 Years Archive
  • All Features and Updates to the "Pro" Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan D (Pro Ultimate)
$297/lifetime$2100/year
save up to 95%
  • Unlimited User Seats
  • Unlimited Answers
  • Unlimited Categories
  • 20 GB Email Disk Space
  • 3 Years Archive
  • All Features and Updates to the "Pro" Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee

Plans & Pricing

Plan A (Starter)
$49/lifetime$228/year
save up to 95%
  • 2 User Seats
  • 100 Answers
  • 15 Categories
  • 500 MB Email Disk Space
  • 6 Months Archive
  • All Features and Updates to the "Starter" Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan B (Starter Plus)
$97/lifetime$588/year
save up to 95%
  • 5 User Seats
  • 200 Answers
  • 40 Categories
  • 2 GB Email Disk Space
  • 6 Months Archive
  • All Features and Updates to the "Starter" Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan C (Pro)
$197/lifetime$900/year
save up to 95%
  • 10 User Seats
  • Unlimited Answers
  • Unlimited Categories
  • 10 GB Email Disk Space
  • 2 Years Archive
  • All Features and Updates to the "Pro" Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan D (Pro Ultimate)
$297/lifetime$2100/year
save up to 95%
  • Unlimited User Seats
  • Unlimited Answers
  • Unlimited Categories
  • 20 GB Email Disk Space
  • 3 Years Archive
  • All Features and Updates to the "Pro" Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee

Reviews

4.8 out of 5 Stars

12 Reviews

Daan Smits
Daan Smits
Verified Buyer
4 months ago
If your looking for an all-in-one knowledge base tool look no further!

Kamil
Kamil
Verified Buyer
5 months ago
Ultimate solution for all-in-one help center


Pros
  • Amazing customer support

  • CSV Import (by request but it is super fast)

  • Multiple themes

  • Amazing roadmap

  • Easy to use

  • Beautiful Design

  • Lots of use cases for widgets

  • Custom CSS and JS

  • Amazing speed

Cons
  • Text editor (little basic for now)

  • answerly email for inbox

  • Multilingual Knowledge Base (not yet)

HS
HS
Verified Buyer
5 months ago
A lot of different use cases


Pros
  • Create categories

  • Answers sections

  • Invite team

  • detailed Stats

  • Easy to embed

  • Support

Cons
  • Would have preferred a slightly more colourful dashboard, as opposed to the near-gray

Chaitanya Badave
Chaitanya Badave
Verified Buyer
5 months ago
Feature Packed Knowledge Base Builder with powerful customizations.


Pros
  • Widget can be customized as per our brand in every aspect to have full fledged Whitelabel experience.

  • Amazing UI/UX.

  • Quick setup and easy to deploy.

  • Detailed Reports and Statistics.

  • Fastest loading time for widget components as well as knowledge base search.

Cons
  • No Live Chat Feature

  • No option to use custom Email Address for Inbox feature.

  • Some features like Notify widget are still pretty basic and can be improved.

Ryan
Ryan
Verified Buyer
5 months ago
Genuinely one of the best Knowledgeable products


Pros
  • Beautiful simple UI

  • Custom domain and CNAME which is big plus in my opinion

  • Completely whitelabel

  • The founder is well grounded and genuinely listens and takes action.

Cons
  • In my use case, I genuinely don't have any negatives to add. I try to add negatives normally to balance things out, but in this case I genuinely can't fault it. It's a tool that focuses on one thing and does it really well. It's a gem of a find in my opinion.

Juan
Juan
Verified Buyer
6 months ago
Finally a Multi-language KB

Possible Jerry
Possible Jerry
Verified Buyer
6 months ago
Excellent for handling customer queries.


Pros
  • Quite intuitive to use. Just logging in, I immediately knew how to get started using it. The write button for creating and answering a question, the search widget settings for customizing your search feature, and so on. Great UX

  • It allows you to switch out the logo for your logo, the color scheme for your color scheme, and the intro text for yours. It allows a high number of customization.

  • You could get the emails that have been sent to you through the contact feature inside the platform. This is in addition to being able to manage chat and every other communication. 

  • You can also see the analytics for your pages and how people are reacting to the information on your knowledge base. I’m not a numbers guy, but this looks like a really useful feature to have, especially for customer support agents.

Cons
  • This is minor, but I don’t like the position of the save, delete, and publish button on the write panel. I prefer seeing it at the top rather than the bottom. The expand button to the panel that lets you add other content types (images, lines, etc) was also located there.

  • The amount of customization offered has the potential to overwhelm a newbie. They have palette suggestions, which was helpful in that regard, but it didn’t have enough in my opinion.

  • While there were a lot of options for color settings, I didn’t see any to switch out the fonts. That could ensure that readability is maintained, but a selection of readable fonts could be provided for the users.

  • Finally, the contact page didn’t have any feature to add more fields and I think that limits it. I would also have liked a dropdown for customers to pick a category of the issue they’re contacting support for.

Rodri M
Rodri M
Verified Buyer
6 months ago
"Excellent Documentation/Information Knowledge Center"


Pros
  • Great Customer Support

  • Multiple Tools

  • Easy to use

Cons
  • Need more features in the editor

  • Only one theme is available, but more themes will be available in March, happy to hear.

  • No private and public page features for knowledgebase

  • Need to add more features to their products

Timothy Murenzi
Timothy Murenzi
Verified Buyer
6 months ago
Amazing Platform! Way better than what I am using now!


Pros
  • Amazing UI!

  • Easy to learn.

  • Awesome and responsive team.

Cons
  • CNAME having to contact support. While not an issue, just an extra step for the end user.

Conrad Lelubre
Conrad Lelubre
Verified Buyer
6 months ago
Already awesome and lots of potential


Pros
  • Design

  • Integration

  • Roadmap

Cons
  • No internationalization (yet)

Nduka Akpe
Nduka Akpe
Verified Buyer
6 months ago
Customer Service Made Easier


Pros
  • Easy sign up

  • Useful features

  • Simple interface

  • Team features

Cons
  • Not as intuitive

  • Help materials not available or easy to find on the si

Kaushal
Kaushal
Verified Buyer
6 months ago
Powerful Helpdesk Widget with Knowledgebase


Pros
  • Can be branded with your own logo

  • Detailed reports and statistics

  • Quick , Easy, simple way to deploy helpdesk for your business.

Cons
  • No live chat support

  • Can't add custom fields to Email Widget

View All 12 Reviews

Frequently Asked Questions

Support Email - hi@answerly.io

Knowledgebase - https://help.answerly.io/

Can I change the Knowledge base headline text?

Yes, the Knowledge base headline text can be edited directly in the Answerly dashboard. After saving the changes they will reflect on your live knowledge base.

Can I change the header background color?

Yes, you can easily change the header color through our colorpicker by picking any color you like.

Can I upload my custom company logo?

Yes, you can upload your company logo in both the Header and Footer of the knowledge base page.

How many images can I upload per answer?

Currently there is no limit on the number of images that can be uploaded in an answer.

Can the background be removed?

Yes, you can remove the backround color or image from the hero of the Knowledge base page by applying Global custom css in the Answerly dashboard.

Is there an API?

Yes there is an API for enteprise users only.

How long does it take for changes to appear on the live page?

The changes will appear in the live Knowledge base page instantly or in about 5 minutes.

Is the domain name hosted under Answerly?

Yes, the domain name is hosted under Answerly.

Can I have a custom domain name for my knowledge base?

Yes, there is an option to have a custom domain name, to do so please contact our team for the required steps.

How many answers does the Knowledge base support?

This depends on the plan you have purchased.

How many categories does the Knowledge base support?

This depends on the plan you have purchased.

Is the Knowledge base responsive?

Yes, the Knowledge base is designed to look good and be used on all devices.

Can I customize the design of the Knowledge base?

Yes, the design is completely customizable. You can edit almost every element of the Knowledge base including colors, company logo, background image etc.

What is color studio?

Color studio is a feature that allows you to change the color of the elements in the Knowledge base page individually or by using a predefined palette.

How many navigation links can I add?

You can add as many navigation links as you like, currently there is no limitation.

What kind of integrations do you have?

Currently we have integrations with Google analytics and Google tag manager and the Answerly Helpdesk Widget.

How can I use Google analytics with Answerly?

Once you save your Google tracking ID in the Answerly dashboard, you can view all the data about the Knowledge base in your Google analytics account.

How many social links can I add?

Currently you can add 7 social links, we support Facebook, Instagram, Twitter, LinkedIn, YouTube, Reddit, GitHub.

Can I remove the social media links?

Yes, the social media links can be removed from the Knowledge base.

Where can I see the contact page link?

The contact page link can be seen in the 'Contact page' page in the Answerly dashboard under the 'Contact page link' setting.

What does global css mean?

Global css means you can add custom css that will be applied on all the pages of the Knowledge base.

What is Open graph settings?

Open Graph meta tags are snippets of code that control how URLs are displayed when shared on social media.

What are SEO settings?

In the Knowledge base editor you have options to change SEO settings that include: Title, Description, Keywords.

What is a widget mode?

A widget mode is a mode for the Knowledge base, you can use it as a page or you can embed it on any page as a small interactive widget.

Can I use my own toggle icon for the knowledge base widget?

Currently you can use only the predefined icons from the dashboard, if you want us to add a custom one please contact the team.

Can i embed the knowledge base widget only on the homepage?

Yes, you have an option to embed on any page or only on some, you can easily do this by selecting the page where you want the widget to appear in the Answerly dashboard.

Can I hide the knowledge base widget from some pages?

Yes, you have an option to embed on any page or hide it for some pages, you can easily do this by selecting the page where you want the widget to appear in the Answerly dashboard.

What is Instant embed?

Instant embed is a feature that allows you to embed multiple Answerly widgets by using only one global embed code.