12 Reviews
Amazing customer support
CSV Import (by request but it is super fast)
Multiple themes
Amazing roadmap
Easy to use
Beautiful Design
Lots of use cases for widgets
Custom CSS and JS
Amazing speed
Text editor (little basic for now)
answerly email for inbox
Multilingual Knowledge Base (not yet)
Create categories
Answers sections
Invite team
detailed Stats
Easy to embed
Support
Would have preferred a slightly more colourful dashboard, as opposed to the near-gray
Widget can be customized as per our brand in every aspect to have full fledged Whitelabel experience.
Amazing UI/UX.
Quick setup and easy to deploy.
Detailed Reports and Statistics.
Fastest loading time for widget components as well as knowledge base search.
No Live Chat Feature
No option to use custom Email Address for Inbox feature.
Some features like Notify widget are still pretty basic and can be improved.
Beautiful simple UI
Custom domain and CNAME which is big plus in my opinion
Completely whitelabel
The founder is well grounded and genuinely listens and takes action.
In my use case, I genuinely don't have any negatives to add. I try to add negatives normally to balance things out, but in this case I genuinely can't fault it. It's a tool that focuses on one thing and does it really well. It's a gem of a find in my opinion.
Quite intuitive to use. Just logging in, I immediately knew how to get started using it. The write button for creating and answering a question, the search widget settings for customizing your search feature, and so on. Great UX
It allows you to switch out the logo for your logo, the color scheme for your color scheme, and the intro text for yours. It allows a high number of customization.
You could get the emails that have been sent to you through the contact feature inside the platform. This is in addition to being able to manage chat and every other communication.
You can also see the analytics for your pages and how people are reacting to the information on your knowledge base. I’m not a numbers guy, but this looks like a really useful feature to have, especially for customer support agents.
This is minor, but I don’t like the position of the save, delete, and publish button on the write panel. I prefer seeing it at the top rather than the bottom. The expand button to the panel that lets you add other content types (images, lines, etc) was also located there.
The amount of customization offered has the potential to overwhelm a newbie. They have palette suggestions, which was helpful in that regard, but it didn’t have enough in my opinion.
While there were a lot of options for color settings, I didn’t see any to switch out the fonts. That could ensure that readability is maintained, but a selection of readable fonts could be provided for the users.
Finally, the contact page didn’t have any feature to add more fields and I think that limits it. I would also have liked a dropdown for customers to pick a category of the issue they’re contacting support for.
Great Customer Support
Multiple Tools
Easy to use
Need more features in the editor
Only one theme is available, but more themes will be available in March, happy to hear.
No private and public page features for knowledgebase
Need to add more features to their products
Amazing UI!
Easy to learn.
Awesome and responsive team.
CNAME having to contact support. While not an issue, just an extra step for the end user.
Design
Integration
Roadmap
No internationalization (yet)
Easy sign up
Useful features
Simple interface
Team features
Not as intuitive
Help materials not available or easy to find on the si
Can be branded with your own logo
Detailed reports and statistics
Quick , Easy, simple way to deploy helpdesk for your business.
No live chat support
Can't add custom fields to Email Widget