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Answerly

A platform with a CMS, Contact Form, Widgets with many more features & lets you prepare, organize, write and deliver fast on-the-spot answers for your customers.
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PitchGround-Answerly

Starting at

$49/lifetime$228/year
save up to 95%

12 reviews


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Reviews

4.8 out of 5 Stars

12 Reviews

Daan Smits
Daan Smits
Verified Buyer
2 years ago
If your looking for an all-in-one knowledge base tool look no further!

Kamil
Kamil
Verified Buyer
2 years ago
Ultimate solution for all-in-one help center


Pros
  • Amazing customer support

  • CSV Import (by request but it is super fast)

  • Multiple themes

  • Amazing roadmap

  • Easy to use

  • Beautiful Design

  • Lots of use cases for widgets

  • Custom CSS and JS

  • Amazing speed

Cons
  • Text editor (little basic for now)

  • answerly email for inbox

  • Multilingual Knowledge Base (not yet)

Helen
Helen
Verified Buyer
2 years ago
A lot of different use cases


Pros
  • Create categories

  • Answers sections

  • Invite team

  • detailed Stats

  • Easy to embed

  • Support

Cons
  • Would have preferred a slightly more colourful dashboard, as opposed to the near-gray

Chaitanya Badave
Chaitanya Badave
Verified Buyer
2 years ago
Feature Packed Knowledge Base Builder with powerful customizations.


Pros
  • Widget can be customized as per our brand in every aspect to have full fledged Whitelabel experience.

  • Amazing UI/UX.

  • Quick setup and easy to deploy.

  • Detailed Reports and Statistics.

  • Fastest loading time for widget components as well as knowledge base search.

Cons
  • No Live Chat Feature

  • No option to use custom Email Address for Inbox feature.

  • Some features like Notify widget are still pretty basic and can be improved.

Ryan
Ryan
Verified Buyer
2 years ago
Genuinely one of the best Knowledgeable products


Pros
  • Beautiful simple UI

  • Custom domain and CNAME which is big plus in my opinion

  • Completely whitelabel

  • The founder is well grounded and genuinely listens and takes action.

Cons
  • In my use case, I genuinely don't have any negatives to add. I try to add negatives normally to balance things out, but in this case I genuinely can't fault it. It's a tool that focuses on one thing and does it really well. It's a gem of a find in my opinion.

Juan
Juan
Verified Buyer
2 years ago
Finally a Multi-language KB

Possible Jerry
Possible Jerry
Verified Buyer
2 years ago
Excellent for handling customer queries.


Pros
  • Quite intuitive to use. Just logging in, I immediately knew how to get started using it. The write button for creating and answering a question, the search widget settings for customizing your search feature, and so on. Great UX

  • It allows you to switch out the logo for your logo, the color scheme for your color scheme, and the intro text for yours. It allows a high number of customization.

  • You could get the emails that have been sent to you through the contact feature inside the platform. This is in addition to being able to manage chat and every other communication. 

  • You can also see the analytics for your pages and how people are reacting to the information on your knowledge base. I’m not a numbers guy, but this looks like a really useful feature to have, especially for customer support agents.

Cons
  • This is minor, but I don’t like the position of the save, delete, and publish button on the write panel. I prefer seeing it at the top rather than the bottom. The expand button to the panel that lets you add other content types (images, lines, etc) was also located there.

  • The amount of customization offered has the potential to overwhelm a newbie. They have palette suggestions, which was helpful in that regard, but it didn’t have enough in my opinion.

  • While there were a lot of options for color settings, I didn’t see any to switch out the fonts. That could ensure that readability is maintained, but a selection of readable fonts could be provided for the users.

  • Finally, the contact page didn’t have any feature to add more fields and I think that limits it. I would also have liked a dropdown for customers to pick a category of the issue they’re contacting support for.

Rodri M
Rodri M
Verified Buyer
2 years ago
"Excellent Documentation/Information Knowledge Center"


Pros
  • Great Customer Support

  • Multiple Tools

  • Easy to use

Cons
  • Need more features in the editor

  • Only one theme is available, but more themes will be available in March, happy to hear.

  • No private and public page features for knowledgebase

  • Need to add more features to their products

Timothy Murenzi
Timothy Murenzi
Verified Buyer
2 years ago
Amazing Platform! Way better than what I am using now!


Pros
  • Amazing UI!

  • Easy to learn.

  • Awesome and responsive team.

Cons
  • CNAME having to contact support. While not an issue, just an extra step for the end user.

Conrad Lelubre
Conrad Lelubre
Verified Buyer
2 years ago
Already awesome and lots of potential


Pros
  • Design

  • Integration

  • Roadmap

Cons
  • No internationalization (yet)

Nduka Akpe
Nduka Akpe
Verified Buyer
2 years ago
Customer Service Made Easier


Pros
  • Easy sign up

  • Useful features

  • Simple interface

  • Team features

Cons
  • Not as intuitive

  • Help materials not available or easy to find on the si

Kaushal
Kaushal
Verified Buyer
2 years ago
Powerful Helpdesk Widget with Knowledgebase


Pros
  • Can be branded with your own logo

  • Detailed reports and statistics

  • Quick , Easy, simple way to deploy helpdesk for your business.

Cons
  • No live chat support

  • Can't add custom fields to Email Widget

Plan A (Starter)
$49/lifetime$228/year
save up to 95%
  • 2 User Seats
  • 100 Answers
  • 15 Categories
  • 500 MB Email Disk Space
  • 6 Months Archive
  • All Features and Updates to the "Starter" Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan B (Starter Plus)
$97/lifetime$588/year
save up to 95%
  • 5 User Seats
  • 200 Answers
  • 40 Categories
  • 2 GB Email Disk Space
  • 6 Months Archive
  • All Features and Updates to the "Starter" Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan C (Pro)
$197/lifetime$900/year
save up to 95%
  • 10 User Seats
  • Unlimited Answers
  • Unlimited Categories
  • 10 GB Email Disk Space
  • 2 Years Archive
  • All Features and Updates to the "Pro" Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan D (Pro Ultimate)
$297/lifetime$2100/year
save up to 95%
  • Unlimited User Seats
  • Unlimited Answers
  • Unlimited Categories
  • 20 GB Email Disk Space
  • 3 Years Archive
  • All Features and Updates to the "Pro" Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee