Take the online shopping experience to the Next Level!
Online shopping can be convenient and fun, but it can also be costly and disappointing when the item you receive isn't what you expected. That’s why so many people prefer to shop in-store; they can see the products, try them on, and get tailored advice from someone who knows them.
Now you can bring the same in-store experience to your customers with Arvia. This powerful tool helps retail brands bring the same in-store shopping experience to their eCommerce sites and take their sales to the next level.
Arvia lets your customers connect to your sales associates face-to-face, see the products in real time, and get personalized guidance from an experienced company member. All you have to do is add one line of JavaScript code to your website, and customers can start video shopping immediately.
Arvia helps retail brands increase their revenue and improve customer satisfaction with live video chat right on their e-commerce site. In addition, you and your customers can now enjoy the same in-store shopping experience in the comfort of their own homes.
With Arvia, online shoppers can connect to sales associates face-to-face, see the products in real-time, and get personalized advice and guidance. Companies can start using Arvia on their website in seconds without coding.
Say goodbye to returns and wasted time! Increase your sales and improve customer satisfaction by bringing the in-store shopping experience to your eCommerce site with Arvia.
Arvia helps retail brands increase their revenue and customer satisfaction by adding face-to-face video chat right on their e-commerce site. Shoppers can connect with sales associates and get personalized guidance in real-time. All it takes is one line of code to add to the website.
Similar to: Bambuser, 11sight, Consolto, and Getboutiq.
Intuitive UI and UX, easy-to-use platform, very stable.
Best for Solopreneurs, Freelancers, SMEs, Agencies, and E-commerce Stores who want to make the online shopping experience more immersive with personalized shopping guidance.
Studies reveal that 40% of shoppers are more likely to purchase a product if they are able to talk to a live expert. (Source: LiveHelpNow.net)
71% of customers would prefer to be able to ask questions via live chat rather than having to telephone customer service. (Source: LiveHelpNow.net)
Video chat leads to a 2X increase in order value for repeat customers and a 5X increase for new customers. (Source: LivePerson.com)
Using video chat for customer service more than doubles customer satisfaction from 78% to 90%. (Source: LivePerson.com)
Video chat has been linked to increased purchase decisions by up to 25%. (Source: LivePerson.com)
Video Call UI Customization:
Arvia video call widget has a very flexible user interface that helps companies customize the look and feel according to their web design and corporate brand strategy.
You can change the colors, font size, text content, user consent details, and more directly.
Call History:
Companies can see all the details about the sales conversations, like video recordings, missed calls, lead forms, meeting notes, recommended products, text messages, URL of the page where the client initiated the call.
Advanced Analytics & Reports:
Arvia dashboard offers several insightful data, including the top performing sales agents, customer satisfaction survey results, online status changes of the agents, meeting durations, customer waiting times, and many more. All of the reports can also be exported and downloaded.
Product Recommendation: Agents can get product information from companies' websites and promote live during the video call.
File Upload: Users & agents can upload files to share with each other.
Screen Sharing: Agents can share their screens and promote products by navigating their websites.
Customizable Lead Forms: Companies can enable lead forms to get user information and online shoppers before joining a video call.
Other features include: 1-Click to Checkout, Product List in Video & Text Chat, Custom Authentication, Client Side Event Handling, Multiple Layout Modes, Customizable icon & Look, Feel, and more.
One-to-One Video Shopping:
One-to-One Video Shopping helps you close more sales with your customers. Get closer to your customers and boost conversions with this shoppable video call experience. Search for products on your eCommerce site and instantly showcase them during your live sessions.
1. Apparel & Fashion: Online shopper connects to the in-store sales associates and asks for the different colors, sizes, textures, and best combination recommendations. The agent helps the customer make the right purchasing decision.
2. Furniture: Online customers want to see different options for their rooms and existing types of furniture. Asks for the material of the products, size options, and production time. These clarifications help the customers choose the best product for their needs.
3. Mom & Baby Products: Moms or dads start a video call with a sales expert, see different baby stroller models, and ask for the best options for age ranges and durability of the materials. In other cases, they ask for baby formula ingredients and allergy implications.
4. Consumer Electronics: The customer calls the sales agent and asks for the technical specifications of a mobile phone, the pros and cons compared to the other option, and the expected lifetime and performance.
With Arvia, your customers will receive an enjoyable, interactive shopping experience that will keep them returning for more.
The best part? You will pay just once and can use Arvia for a lifetime; grab your lifetime deal today.
3 Reviews
Easy signup and onboarding
Native & easy integration with site
Fully Customizable chat widget
Integrations with Shopify, WordPress, Google Analytics
One-to-one shopping experience
One-to-many live streaming experience
Teams and Agents roles
End-end encryption
No Cons as of now
Very good analytics
WordPress integration
Shopify integration (coming soon)
Webhooks integration
Team management
User roles definition
The basic tools are easy to use
Needs to support Wix and other CMS platforms
Needs a Pabbly and/or Zapier integration
No way to get support
More information is needed for some of the integration
Support Email - support@arviatech.com
Knowledgebase - https://arvia.tech/faq
Roadmap - https://trello.com/b/Pz7uUFzO/arvia-roadmap
Is my video call private?
Exactly! Arvia is a system that works within the framework of privacy and security rules, by applying end-to-end encryption, JWT, SRTP, SSL protocols.
How can I download my video call recordings?
You can download, view and delete the recordings on the Arvia admin panel.
How does it work?
Arvia works on browsers and it is a device and platform-independent service. Meaning, you and your customers can access Arvia services from phones, tablets, and computers that are running on Windows, MacOS, Linux, IOS, Android.
What if I have multiple websites?
You can add Arvia video calls on multiple websites.
How long does it take to add Arvia Widget to my website?
It is very easy and quick to add Arvia to your website. You can implement Arvia services to your website in minutes and start to use Arvia immediately. Please take a look at the Tutorials page to get started.
How can I integrate my 3rd-party Apps with Arvia?
We have several built-in integrations, you can choose and integrate right on the Arvia management dashboard. Also, by the help of our REST APIs and Webhooks, Arvia can talk to 3rd party software, CRMs and ERP systems. You can check our product pages for more info.
Can I change my agent with some other person?
Yes, admins can change the agents with someone else, simply through the Arvia dashboard by deleting/adding users on the project roles page.
Who is an agent?
Arvia has a role management system which allows you to manage different fields.
Admin – is a user who manages all projects, roles and analytics.
Analyst – is a user who can see all the data reports and analytics screens.
Agent – is a user who responds to video call requests and hosts the call sessions.
All roles are an individual user.
How do I display call analytics?
On the Paid plans you can assign an analyst role to yourself or to another user. Analysts can simply see and manage all the data & action reports and analytics screens through the dashboard. Also, they can export the results in excel format.
Can I run Arvia on all smartphones?
Yes, you can! Arvia is a device and platform independent service which works on mobile devices (phones, tablets) and computers.
Do all browsers support Arvia?
We do support all up to date versions of Chrome, Firefox, Opera, Safari and Edge browsers.
What is the minimum required bandwidth for video calls?
Video calling on Arvia requires a 0.3 Mbit/s or faster internet connection. We recommend 2 Mbit/s or more for a comfortable video calling experience.