Betafi
Conduct User Interviews & Usability Tests To Validate Ideas, Feedback, Designs, Websites, & Apps.
For Every $1 Invested in UX, You Can Get Results (ROI) Between $2-$100.
Conduct User Interviews and Usability Tests for Your Business!
User feedback should be the heartbeat of the product development process, but it is extremely manual and disjointed.
Figuring out what users want is hard. You have a great idea for a product design or website, but you're not sure if it's something people will actually use.
You've probably heard the saying, "you have to spend money to make money." Well, that's especially true regarding your website or app development.
It can be tough to know if your idea is any good and even tougher to get customer feedback. However, without customer feedback, it isn't easy to understand if your product is on the right track.
PitchGround Presents; Betafi
Betafi is the solution. It's a unified user research platform that makes it easy to capture customer feedback and product insights. With Betafi, you can quickly and easily conduct user interviews and usability tests to validate ideas, feedback, designs, websites, and apps.
Betafi enables companies to proactively uncover quality insights from talking to their customers with a fraction of the effort by bringing the process of gathering and making sense of feedback to one platform.
On Betafi, you can: capture 'aha' moments with one click, find patterns of the conversations across sessions, and share feedback in the voice of the customer.
It is integrated with leading design and collaboration tools like Zoom, Figma, Adobe XD, and Miro to make it easier for you to bring feedback into the product development process.
TL;DR:
- With Betafi, you can easily and quickly get feedback from real users about your product or website. The unified user research platform allows you to uncover insights with a fraction of the effort.
- Similar to: UserTesting, Dovetail, Maze, Lookback, Grain.
- Intuitive UI and UX, easy-to-use platform, very stable.
- Best for Solopreneurs, Freelancers, SMEs, and Agencies
Critical Stats:
- According to Forbes, customer-centric companies are 60% more profitable than companies that are not.
- Did you know that 73% of consumers state that customer experience is a crucial factor in determining whether to do business with a company or not? (source: usersnap.com)
- Additionally, 84% of companies that actively work on improving the customer experience & product using customer feedback tools see increased revenue due to their efforts.
- 55% of companies perform any user experience testing & with intentional & strategic UX can take up the conversion rates by 400%. (source: truelist.com)
- According to Invespcro, for every $1 invested in UX, you can get results in between $2-$100.
Learn more about Betafi:
User Interviews:
Betafi helps you move swiftly from gathering user feedback to making sense of it - by bringing it all on one platform.
- Never miss anything important during the conversation with notes, recordings & more.
- Stay organized with interview questions and avoid alt-tabbing to another tool during the call.
- Capture `aha` moments and instant tags with one click.
- Dive straight in to identify patterns right after your calls with annotated videos.
- Share key highlights with your team and expedite your synthesis by exporting notes and clips to Miro/CSV.
- Clip videos to share insights in the voice of customers.
- Filter your notes across conversations to quickly find your answers.
- Transform your Zoom call into a research den with Betafi.
Usability Issues:
Betafi makes it easy to understand how users perceive your product, how they use it, and where they struggle.
- Test your Figma/XD prototypes or live websites on the target device.
- Note down usability issues as they arise.
- Delight participants with a structured, immersive experience.
- Identify issues faster with rich, annotated recordings.
- Usability stats surface key metrics at a glance.
- Use clips to share moments of joy or struggle with the team.
- Review usability stats to quickly spot the flaws in your prototypes.
Upgrade your feedback calls into an insight-finding session.
Gathering feedback during the call will feel easy as you can take timestamped notes, bring in your interview questions, and tag insights as they emerge - all within Betafi. Post-call, you can revisit the recording, your notes, and a multi-lingual transcript to make sense of user feedback. You can also see patterns across sessions by comparing the feedback across participants, tags, and sessions.
Uncover usability issues on your product before it's too late.
Betafi helps you understand how users perceive your product, how they use it, and where they struggle by making it easy to test your Figma/XD prototypes and live websites. You can share one or multiple prototypes and note usability issues as they arise - all in the same window. Your participants will also enjoy the immersive experience of testing your designs on the right device.
Prepare for your interviews like never before.
You can also interview candidates on Betafi, record them, and add feedback for each response using Instant tags and Time-stamped notes. To share context, you can also share how a candidate performed with another decision-maker.
Founders preparing for YC interviews have been using Betafi to help them.
Bring key customer concerns on your sales calls to your product team.
As you demo the product and customers have feedback around pricing, features, or workflow, you can capture this with the Instant Tags feature on Betafi. You can also mention the relevant stakeholder for them to follow up on an important customer concern. With Betafi, you can also observe the feedback getting repeated across a group of customers and share it with your product team.
Some Interesting Use Cases:
1. For UX Researchers:
Manage your end-to-end research process from setup to doing calls to synthesis - all on Betafi. Filter your notes across questions, tags, and participants to quickly identify common patterns. Export all your notes from Betafi to Miro with a single click
2. For Product Designers:
Get your participants to test your mobile prototypes in the right context. Test multiple Figma / XD prototypes to compare different designs and workflows. Using the interactive usability dashboard, compare different metrics across tasks and participants.
3. For Founders & PMs:
Transform your Zoom call into a research den and ensure you never miss an 'Aha' moment. Take notes and bring in your interview questions within the Zoom call so you can focus on the user. Bring your team closer to your users by sharing video clips of key insights captured during user conversations.
4. For Marketers:
Test your landing page, campaign messaging, and design before spending any marketing dollars. Bring your personal questionnaire, take notes to answer each question, and then analyze your calls - all on Betafi. Share video clips of key highlights with your team to drive alignment.
Why are businesses choosing Betafi over the rest:
- Uncover Actionable insights while conducting feedback calls with your customers.
- Bring your Figma/XD prototypes, test them on the right device, and take time-stamped notes to capture usability issues.
- Post-Call, get an annotated video highlighting the bookmarked moments and an automatic transcript with transcription in 30+ languages.
- Share video clips of key highlights in the voice of the customer with your team.
- Transform your Zoom calls into a feedback-capturing machine.
- Analyze your notes across sessions by questions or tags to dig out insights faster.
- Simple setup and ease of use.
- Available on a lifetime deal for a limited period of time.
The best part? You will pay just once and can use Betafi for a lifetime; grab your lifetime deal today.
Betafi Links
Plan A
- 3 active contributors
- 20 session hours per month
- Unlimited read-only users
- All features and updates to Betafi
- 60 Days Refund Policy
Plan B
- 7 active contributors
- 50 session hours per month
- Unlimited read-only users
- All features and updates to Betafi
- 60 Days Refund Policy
Plan C
- 15 active contributors
- 100 session hours per month
- Unlimited read-only users
- All features and updates to Betafi
- 60 Days Refund Policy
Plan D
- 30 active contributors
- 200 session hours per month
- Unlimited read-only users
- All features and updates to Betafi
- 60 Days Refund Policy
Plan E
- Unlimited active contributors
- 300 session hours per month
- Unlimited read-only users
- All features and updates to Betafi
- 60 Days Refund Policy
Reviews
5 out of 5 Stars
6 Reviews
Sarika Varma
Perfect solution for usability testing
Pros
Zoom, Figma, and Miro Integration
Add Tags
Make notes and Video clips
Easy to use
Cons
None
Kaushal
Powerful User Interview Side-Kick
Pros
Zoom Integration
Figma, Miro Integration
Add Tags, Notes during interviews
Team chat during interview
Cons
No Google meet integration as of now
Rakesh Kumar Saiba
Know your users better and capture the best moments using this advanced user research tool
Pros
User research on steroids
Easy signup and onboarding
Integrations with Figma, Google Calendar, Miro, Zoom
Conduct User review sessions
Usability sessions for products or apps
Make notes and Video clips
Auto transcoding of sessions
Export the notes and clips
Detailed documentation
Cons
No cons as of now
Sina M
Perfect set of integrations
Martin Broadhurst
Slick and polished user research tool
Nduka Akpe
Get Reliable Feedback About your products from a potential customer
Pros
Easy sign up
Integration with Zoom
Easy to use
Guided steps when creating usability and/or user interviews
Easy to customize
Cons
None
Frequently Asked Questions
Support Email - support@betafi.co
Knowledgebase - https://help.betafi.co/en/
Roadmap - https://www.notion.so/betafi/Betafi-Product-Roadmap-74e39c440fd14a0b9a287538172d19f8
What does Betafi do?
Betafi enables companies to proactively uncover quality insights from talking to their customers with a fraction of the effort. Betafi allows teams to quickly get feedback on their ideas, designs, beta software, and websites in-progress. We help ensure you are building the right product for your target customer to avoid rework down the road.
You can use Betafi to conduct user interviews more effectively and usability testing sessions more immersively. As you get on feedback calls with your customers you can take timestamped notes, mark ‘aha moments’ with instant tags and then dig out insights after the calls are complete. Betafi integrates with Figma, Adobe XD, Zoom and Miro.
How does Betafi work? What is a Workspace?
It is your research communion where you can manage various research initiatives. Access in Betafi is managed at the Workspace level. All members within a Workspace can access all the projects and sessions. You can add or remove team members under Workspace settings. Learn more here
What are Projects?
It is the research initiative for which you use Betafi to conduct the research sessions. There are two types of projects on Betafi: Usability Testing and User Interviews.
User Interview: You would want to create a User Interview project when you want to validate your ideas or concept or to better understand your user’s needs to build a product that they will love.
Usability Testing: It is recommended when you want to test your design prototypes or live website to gather usability feedback (like time taken to complete a task, number of clicks etc.) on your designs and workflow.
What are Sessions?
It is the research/feedback/sales call that you conduct with your users for a particular project. Every project will have multiple sessions.
When you set up a session on Betafi, there are three links provided to you:
- Participant link - that you need to share with the participant so they can join the session
- Observer link - using which your team members can join the session. These observers need to be part of the workspace
- Moderator link - to be used by the person who will be asking questions or testing the prototype with the participant
User Interview - Live Session Experience During the user interview, you can:
Interact with the participant using the video call and chat.
Take timestamped notes to capture user feedback.
Refer to your interview questions right within the Betafi window.
Mark ‘Aha’ moments / key feedback points using instant tags with a single click.
Record the interview after taking the participant’s permission.
You can invite other members of your team to join the session as an observer.
You can also enjoy the benefits of Betafi while conducting user interviews on Zoom.
Usability Testing - Live Session Experience During a usability test study, you can:
Interact with the participant using the video call and chat.
Test one or multiple Figma/XD prototypes or live and in-progress websites.
You can test both desktop and mobile prototypes.
Get the participant to perform one or more usability tasks to validate different workflows.
Capture the usability issues by taking timestampped notes or using instant tags.
Record the test after taking the participant’s permission. Learn More
Post-session experience
After the session, you can access your notes, automatic multi-lingual transcript in 30+ languages, usability stats, and video recording to help you make sense of user feedback.
Once you have done a couple of sessions, you can also filter notes across tags, questions, or participants to identify common patterns across the conversations.
You can also export all your notes to Miro or download them in CSV format.
And you can share key highlights of the calls by creating and sharing short video clips with your team. Learn More
What Integrations are supported by Betafi?
Betafi currently offers integrations with the following tools:
Zoom - You can now enjoy all the cool features of Betafi like taking timestamped notes, instant tags and interview questions within your Zoom call. Post the call, you can revisit Betafi to review the call recording, transcript and your notes to identify insights.
Figma - helps you bring your prototypes for testing with a simple copy-n-paste of the public URL of the prototype
Adobe XD - helps you bring your prototypes for testing with a simple copy-n-paste of the public URL of the prototype
Miro - helps you bid goodbye to creating stickies one at a time in Miro as you can export all your notes from Betafi to Miro with a single click. You can also embed Betafi clips into the Miro board.
Google Calendar - syncs-up your calendar with upcoming research sessions on Betafi. Learn More
How does the Zoom Integration of Betafi work?
With the Betafi <> Zoom integration you can experience the richness of Betafi within the comfort of Zoom. You need a Zoom pro account for this to work.
You can set your project on Betafi, add Questions & Tags, conduct the sessions on Zoom as you normally would. Use the Betafi app within Zoom to add timestamped notes and post call you get an annotated video of the conversion with a transcript on Betafi.
At this time you will need to have a Zoom Pro Account to use Betafi with your Cloud Recordings. The Betafi Zoom App will only sync your timestamped notes with Cloud Recordings, not local recordings.
Your Zoom recording should be automatically synced to the Betafi Dashboard after the call. You can access the Betafi Dashboard from the web, or from inside the main Zoom Apps tab!
At this time, the Zoom Integration works for User Interviews. You can’t do Usability testing at this moment. If you want to do a Usability Test with a prototype, use the Betafi web experience! Learn More
Security at Betafi
Do you have a security policy?
Yeah, we take data privacy seriously, Here is a link to our privacy policy: https://www.betafi.co/privacy and terms of service: https://www.betafi.co/termsIs Betafi SOC2 compliant?
Yes, we have recently completed the SOC2 Type I certification. We are committed to protect our customers’ data by using enterprise-grade best practices.