When you start your business, the first priority is to get your business a helpdesk and live-chat setup so that your customers can reach you easily. With absolutely no complex features, this tool makes your customer support system more simplified yet powerful. You can now have conversations with your customers in a much more orderly way.
PitchGround presents Desky - A tool that lets you manage your support desk and live chat with ease.
Desky's simplified Helpdesk and Live Chat is designed to improve customer experience by simplifying customer support requests and conversations.
Table of Contents:
Desky is designed to make your support work faster for both – your customers and support agents
Easy Ticketing System - Allow your customers to submit support tickets, and your support agents to manage them.
Desky is designed to make your support tickets work faster for both- Agent as well as customers. And by faster we literally mean, in a click! With a ‘Transfer’ button right next to your support ticket, you can simply assign it to the respective department and particular team member of that department.
Live Chat - Customers love real-time support and getting answers to their questions on the spot.
Yet another powerful feature of Desky is Live chat. This is more fun way to interact and handle your customer support tickets. With Desky’s unique user interface design, you can respond to your customers faster and easier. Desky chat is the perfect mix of astonishingly sleek and amazingly simple feature that boost your conversions.
Personalized branding - Have your homepage personalized just the way you want. Customize logo, color and content
Maintain brand consistency by styling your customer helpdesk just like your brand's look and feel. Personalize brand elements like color, logo, favicon, and content. You know what your customers come looking for better. Design your Desky by selecting what information should be the first thing your customers would be interested in.
Smart integrations - Find smart integration support for Envato, Slack, WooCommerce, and more.
With a Desky's smart integration support for Envato, Slack, WooCommerce, Mattermost (and many more) you can increase your productivity without hopping much between different systems. You’ll never feel lost addressing your customer queries and requests.
Shopify and Mailchimp integrations are coming by May-end.
Amazon Seller, Zapier, and SSO are coming soon (We will update the ETA for this very soon)
Articles & Knowledge Base - Enrich your support with unlimited knowledge sharing articles to help your customers.
Customers love you when you empower them. Desky allows you to facilitate your support system as self-service option for your customers. This may sound counter-intuitive, but articles and knowledgebase makes the support much faster without direct interaction or dedicated time in supporting a ticket.
Powerful settings panel -
Tailor your support ticket platform in all forms with Desky. Customize the look & feel, chat widget, forms and lot more with Desky’s outstanding options to alter. You can personalize your customer’s experience with email templates. You can also create static pages to launch or for promotional uses.
Departments and Agents - Create unlimited internal departments and add support agents to collaborate on individual tickets.
With Desky’s multi-level team hierarchy, you can add multiple departments and add agents to these departments. By onboarding your team, you can optimize your customer responses and track the progress of their assigned tickets. Every agent gets personal login to check and track his/her tickets and chats.
Multi language support -
Business are growing and from remote team members to offices in different countries, your employees can be located across the globe. Desky offers multi-language support. Customize your Desky with the language your customers are looking up. This in itself builds a better customer relationship for the company.
Desky offers a customization option for notifications on your support portal. Users can get notified on several platforms like Email, Slack, Mobile app, web push, and Mattermost. You can customize which notifications are important to you and manage them from the settings.
Android & iOS mobile apps -
Ace your customer support game with Android and iOS Desky app. Send replies, comment and interact with your customers on the go. Track the progress of open tickets and notify your customers on the progress of their support requests. You can assign new tickets to your team from your phone.
Permissions and access control -
Desky offers you a holistic control of options where you can decide who has access to what. By simply checking the permission boxes in settings panel, you can grant or revoke permission to and from your team members(Roles). User can create multiple roles based on their choices and link it with agent accounts.
Reporting and Insights -
Desky insights allow you to proactively review your support performance and improve potential risks of unhappy customer. You can view monthly report of tickets that are being attended by your team, solved tickets which are resolved by your team member from the department and closed tickets.
Use Desky to supercharge your support system - Bring the best customer experience with Desky. To stronger team collaborations, faster responses, simpler conversations and happiest customers.
What Makes Desky The Most Sorted Helpdesk?
Desky is the complete helpdesk system. Keeping simplicity as the key idea, you will find NOT all but JUST what you are looking for.
Go through these small video clips below to know how simply yet powerful Desky can be for your business!
Plan and Pricing Details -
1) $59 Plan (Unlimited Stacking) -
Configurability and customisation
Full feature set
Remote working possible (via apps)
Roadmap looks very promising
Unlimited KB articles, FAQs, live chats & tickets
Public tickets (if you want to showcase a roadmap, do it here)
Have experienced 1 downtime so far (CloudFlare) for about 3 minutes
Initial setup guidance a bit tricky
No internal KB for agents
Ability to assign a fixed agent to each user
I find no valid defects based on convenience
Great-looking public support site
Decent chat function
Email Does Not Work
Chat-to-Email Model Flawed
KB Articles disappeared
Very poor support response
What is Desky?
- Desky is the modern, clean, and simplified helpdesk ticketing system + live chat platform or startups and businesses. It is a non-bloated version of helpdesk which simply gets the job done.
Who is Desky perfect for?
- Desky is a perfect solution If you are selling digital products, services, or run an ecommerce store, or just run a simple website where you interact with your visitors. For any business which has to deal with post-sales support, Desky is perfect for you.
How is Desky different from other help desk platforms in the market?
- Desky is a non-bloated and simple solution that combines 2 essential tools i.e Ticketing system + Live Chat necessary for customer interaction to handle post sales support. It is a slimmed down and practical version of lot of complex system available in market
Is this LTD stackable?
Who owns my data and is it secure?
- You own all your data. Desky take data protection and security very seriously. The team has the best security practices in place. Also you can request them to clear your data from their servers any time.
Does Desky have white label option?
- Desky does not have white label option as of now. However the option for Self hosted solution is in the road map.
What integrations are available / planned?
- Available: Envato market, Slack, WooCommerce, Mattermost, Google Login.
- Planned: Shopify, Amazon seller, Zapier, Developer APIs.
What is the best way to get started with Desky?
- Once you have created your account, Best would be to start setting you support portal with your company’s basic info.
Here is the quick start guide : https://help.desky.support/article/getting-started-with-desky
Can chat widget be integrated in other websites?
- Yes, Chat widget can be added on your other websites. You need to add widget script in your website and you are done.
Can I only use chat and not the Ticketing System?
Absolutely! You can choose to only use the chat feature and not use the ticketing system. However both features are bundled in the platform and there is not separate “Chat only” plan
- firstname.lastname@example.org and Direct Link = help.desky.support
Facebook Group URL?
Public Roadmap URL?