3 Reviews
Configurability and customisation
Full feature set
Remote working possible (via apps)
Roadmap looks very promising
Unlimited KB articles, FAQs, live chats & tickets
Public tickets (if you want to showcase a roadmap, do it here)
Have experienced 1 downtime so far (CloudFlare) for about 3 minutes
Initial setup guidance a bit tricky
No internal KB for agents
Support
Price
Potential
Subscription management
Ability to assign a fixed agent to each user
I find no valid defects based on convenience
Great-looking public support site
Decent chat function
Promising KB
Email Does Not Work
Chat-to-Email Model Flawed
KB Articles disappeared
Very poor support response