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Jikoo

A conversational ticketing platform powered by no-code chatbots to help go to market teams serve customers faster and deliver personalized customer experiences in real-time!
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PitchGround-Jikoo

Starting at

$49/lifetime$468/year
save up to 95%

6 reviews


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All-In-One Live Chat and No-Code Chatbot Software

What if you can combine Live Chat, Chatbot, and Customizable CRM in one tool?

This power-packed tool lets you capture and handle the missing leads and allows you to manage support queries even during offline hours. Automate the system and do much more!

PitchGround presents Jikoo - It is a conversational ticketing platform powered by no-code chatbots to help go to market teams serve customers faster and deliver personalized customer experiences in real-time.

Jikoo has a Live Chat and No-code chatbot builder, which helps businesses talk to customers in real-time. With this, you can create no-code chatbots in seconds with its no-code chatbot builder and automate close to 80% of your conversations in real-time. Built-in CRM acts as a customer data platform, and you can view all the customer data & chats in one place.

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Learn more about Jikoo!

Live Chat - Website visitors are your most engaged customers and prospects.  Instead of asking them to fill out a form and wait for a follow-up, instead have personalized conversations with them.

  • Self-serve support - Automatically resolve repetitive questions with no-code chatbots & FAQs, leading to faster answers for your customers—and fewer questions for your team.
  • Hands-free proactive support - Create an unmatched customer experience by proactively solving issues before they ever become issues—with welcome messages, targetted help guides and more.
  • Human support - You can chat in real-time with customers or use bots to collect upfront details and get back to them a bit later—all through its priority Inbox.

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No-code Chatbots - Jikoo helps scale your team to drive more revenue with no additional headcount is needed using the modern no-code chatbots.

  • Generate More Pipeline - Allow site visitors to skip the form and engage with your sales team at their moment of highest intent – when they’re on your site, ready to buy. 
  • Deliver More Qualified Meetings for Your Sales Team - Jikoo Custom Salesbots turn interested into the pipeline by pre-qualifying visitors then offering and scheduling a meeting with sales. Your team gets qualified meetings and can focus on the deal instead of wrestling with scheduling.
  • Engage Your Returning Visitors with the Perfect Message - Retarget returning users with different playbook messages, see which message is performing the best, and use this data to optimize your sales playbook.

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Customisable CRM - Engage every website visitor with an instant and personalized experience based on who they are, where they came from and how they have already interacted with your company.

  • Increase Lead Quality with Engagement at the Moment of Intent - When a potential customer is clicking around on your website, researching your company and products, don’t lose out on the opportunity to engage. 
  • Replace web forms - Launch a bot to engage high-intent leads, then move qualified leads directly to a conversation to convert faster.
  • Proactively engage every qualified lead - Custom Bots start conversations using advanced targeting and enrichment and only engaging the leads you want.

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Ticketing system - Conversations happen throughout the buying process. When your customers have questions and want fast answers use Jikoo’s in-built ticketing system to manage support faster.

Qualify Leads - Ask targeted questions to assess and qualify potential leads without putting any strain on the UX.

Generate Leads - Forget the “fill-in-the-form” drama and collect lead data in real-time always using friendly, helpful & approachable chat assistants.

Run Surveys - Instead of bothering people with long tedious forms, turn surveys into conversational experiences and watch your response rate soar.

Customer Support - Use bots to assess the issues, prep the ground for quicker resolution, provide better service and automate routine processes.

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Collect Feedback - Make providing product feedback easy, memorable and most of all personal using conversational chatbot surveys.

Answer FAQs - Don’t let potential customers wander through the abyss of your website. Let your bot answer FAQs right on the spot.

Find Products Immediately - Turn conversations into a product finder, a smart filter that brings relevant products to the customer in seconds.

Book Tickets & Reservations - Let customers book tickets, appointments or reservations in the course of a conversation, naturally and without friction.

Analytics and Insights - Chatbots collect data and analyse your audience so you can make smarter decisions and achieve better results. Track performance, manage trends and see how you stack up the powerful reporting.

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What's the Benefit of using Jikoo?

  • Manage all communication and interactions with prospects in one place, automate data entry.
  • Increase sales and conversions.
  • 24Ă—7 engagement of customers by promptly answering simple queries when your support team is busy or not available.
  • Conversational ticketing for better response rates, faster team collaboration and streamlined internal communications.
  • Reduce support/lead generation costs.
  • Save time and respond faster by assigning new chat conversations automatically to the correct department or team.
  • Collect actionable customer insights to analyze and understand their journey. It enables the team to respond faster.
  • Build trust with buyers’ by establishing immediate conversations.
  • Gain a competitive advantage by being available 24/7 using no-code chatbots.
  • Gather information on customer satisfaction.
  • Gather information on the team’s performance.
  • Understand the customer's needs better.
  • Organize and segment your customer information better

Best Suited For -

  • SMBs and SMEs
  • Online Businesses
  • Startups
  • Freelancers
  • Agencies
  • Solopreneurs
  • Marketing Teams
  • Lead generation teams

Alternate For - Landbot, Freshchat, Crisp

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Grab Your Jikoo Code Now!

Have a related Query for the Founder? Drop them here under the Discussions tab.

We would love to hear your feedback about Jikoo. You can drop your after-purchase review here - https://pitchground.com/products/jikoo/reviews#tabs

  • Jikoo Links
  • https://jikoo.io/
Plan A (Starter)
$49/lifetime$468/year
save up to 95%
  • Unlimited Sessions
  • 3 Websites per 1 Workspace
  • 5 Seats
  • Unlimited Chatbots
  • Unlimited CRM Contacts
  • Live chat + Chatbot modules with Conversational Ticketing
  • Customer segmentation
  • Ticket Analytics & Insights
  • Customizable Intelligent Tags (Conversation Labels)
  • Canned Responses
  • Team collaboration and Private Notes
  • Agent handover
  • IntelliAssign (Load and skill-based Auto-assign)
  • User Events & Timeline
  • Business Hours (Global)
  • Groups & Team management
  • Work scheduler
  • Roles and Permissions
  • SLA rules & notifications
  • Access to 70+ bot templates (Releasing Q4)
  • Multilingual support (Releasing Q4)
  • NPS Survey and Report (Releasing Q4)
  • Jikoo Branding
  • Lifetime Access to Jikoo Pro Plan
  • All Features and Future updates to Jikoo Pro Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan B (Plus)
$79/lifetime$948/year
save up to 95%
  • Unlimited Sessions
  • 5 Websites per 1 Workspace
  • 10 Seats
  • Unlimited Chatbots
  • Unlimited CRM Contacts
  • Remove Jikoo Branding
  • + All the Plan A Features
  • Lifetime Access to Jikoo Pro Plan
  • All Features and Future updates to Jikoo Pro Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan C (Ultimate Plus)
$197/lifetime$2364/year
save up to 95%
  • Unlimited Sessions
  • 10 Websites per 1 Workspace
  • 25 Seats
  • Unlimited Chatbots
  • Unlimited CRM Contacts
  • Remove Jikoo Branding
  • + All the Plan A Features
  • Lifetime Access to Jikoo Pro Plan
  • All Features and Future updates to Jikoo Pro Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan D (Unlimited)
$497/lifetime$5964/year
save up to 95%
  • Unlimited Sessions
  • Unlimited Websites per 1 Workspace
  • Unlimited Seats
  • Unlimited Chatbots
  • Unlimited CRM Contacts
  • Remove Jikoo Branding
  • + All the Plan A Features
  • Lifetime Access to Jikoo Pro Plan
  • All Features and Future updates to Jikoo Pro Plan
  • (BF Exclusive Discount Inclusive Offer)
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee

Plans & Pricing

Plan A (Starter)
$49/lifetime$468/year
save up to 95%
  • Unlimited Sessions
  • 3 Websites per 1 Workspace
  • 5 Seats
  • Unlimited Chatbots
  • Unlimited CRM Contacts
  • Live chat + Chatbot modules with Conversational Ticketing
  • Customer segmentation
  • Ticket Analytics & Insights
  • Customizable Intelligent Tags (Conversation Labels)
  • Canned Responses
  • Team collaboration and Private Notes
  • Agent handover
  • IntelliAssign (Load and skill-based Auto-assign)
  • User Events & Timeline
  • Business Hours (Global)
  • Groups & Team management
  • Work scheduler
  • Roles and Permissions
  • SLA rules & notifications
  • Access to 70+ bot templates (Releasing Q4)
  • Multilingual support (Releasing Q4)
  • NPS Survey and Report (Releasing Q4)
  • Jikoo Branding
  • Lifetime Access to Jikoo Pro Plan
  • All Features and Future updates to Jikoo Pro Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan B (Plus)
$79/lifetime$948/year
save up to 95%
  • Unlimited Sessions
  • 5 Websites per 1 Workspace
  • 10 Seats
  • Unlimited Chatbots
  • Unlimited CRM Contacts
  • Remove Jikoo Branding
  • + All the Plan A Features
  • Lifetime Access to Jikoo Pro Plan
  • All Features and Future updates to Jikoo Pro Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan C (Ultimate Plus)
$197/lifetime$2364/year
save up to 95%
  • Unlimited Sessions
  • 10 Websites per 1 Workspace
  • 25 Seats
  • Unlimited Chatbots
  • Unlimited CRM Contacts
  • Remove Jikoo Branding
  • + All the Plan A Features
  • Lifetime Access to Jikoo Pro Plan
  • All Features and Future updates to Jikoo Pro Plan
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan D (Unlimited)
$497/lifetime$5964/year
save up to 95%
  • Unlimited Sessions
  • Unlimited Websites per 1 Workspace
  • Unlimited Seats
  • Unlimited Chatbots
  • Unlimited CRM Contacts
  • Remove Jikoo Branding
  • + All the Plan A Features
  • Lifetime Access to Jikoo Pro Plan
  • All Features and Future updates to Jikoo Pro Plan
  • (BF Exclusive Discount Inclusive Offer)
  • Non-Stackable Plan
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee

Reviews

4.6 out of 5 Stars

6 Reviews

Elberth
Elberth
Verified Buyer
9 days ago
Jikoo Es Genial ! su interfaz es muy amigable


Pros
  • Util, Intuitivo , fácil de usar, fácil integraciĂłn

Cons
  • Se integra a Whatsapp pronto con FB messenger. La integraciĂłn con Google Business Profile (GBP/GMB), seria genial !

Jornes
Jornes
Verified Buyer
9 days ago
A must-have tool by Jikoo


Pros
  • Intelligent Ticketing System

  • The founder is amiable, listens to the community's feedback, and is active in the FB group.

  • Removed the costly Whatsapp activation.

  • Mobile apps(coming soon)

  • Easy to set up

  • Widget is customizable(soon)

Cons
  • All plans are only for one(1) workspace/business/company. Need to buy another plan to use on another business/company

Per-Kristian Spydevold
Per-Kristian Spydevold
Verified Buyer
a month ago
I'm in love with Jikoo


Pros
  • Easy to use

  • Responsive and transparent developer

  • Frequent updates and listening to the community

Cons
  • Currently no agency plan

Manoj
Manoj
Verified Buyer
a month ago
Seems to be good ticket system for my needs.


Pros
  • The founder is friendly, trustworthy to invest the money into.

Cons
  • Doesn't offer Email pop3 importing or shared inbox

Natapol Supmanu
Natapol Supmanu
Verified Buyer
a month ago
Easy LiveChat on your websites in a few minutes


Pros
  • Easy to setup

  • More than just a livechat but with easy chatbot and CRM

  • Easy chatbot builder that can set different flows on different websites

Cons
  • Only one template. Need more please

  • No Email Supporting with tickets

  • Deeper customizations

Kaushal
Kaushal
Verified Buyer
a month ago
Easy To Use Simple No Code Chat Builder with Live Chat Feature


Pros
  • Simple easy to use, no code chat bot platform with live chat feature

  • Ability to add different chatbots with different flows on different pages of website.

Cons
  • Can't customize widget

  • Email ticketing support / reply user via email is still not available.

  • Single workspace / company irrespecitve of plan bought.

View All 6 Reviews

Frequently Asked Questions

Support Email - support@jikoo.io

Knowledgebase - https://jikoo.notion.site/Jikoo-io-Help-Center-4650c56055624b8a87dc3089d08f8392

Roadmap - https://feedback.jikoo.io/roadmap

Important Note/Terms -

  • Jikoo unlocks 1 company use per code/license/plan. (Eg. Someone signs up using mycompany.com so only its users can be added further under the user management directly and cannot separately signup)
  • Only users with corporate email ID can signup, no general emails such as, but not limited to Gmail is allowed.

How do sessions work? What's a session? 

Session count is a record of the number of times a user visits your website within a given month. A cookie on the visitor's browser is used to track the user's activity between the time they enter your domain and the time they leave. Each time a user initiates a session, a session counter increments for that user. 

For example, if User A comes to your site for the first time on the 1st of January, that user's session count is 1. If the user closes the page or is off the internet and comes back on the 2nd of January, the session count is 2, and so on for each subsequent return. If the user is inactive for more than 5 hours, then the session gets expired.

How do you calculate the number of visitors?

We do not count visitors, we count the number of sessions. Please check the previous answer. However, we will be launching our Website Analytics module in due course, which shall provide more specific details of visitor activity on your website.

How do you calculate websites?

You shall pre-register the website address under Settings > Channels > “Websites”.

Who can sign up?

Anyone with a business / corporate email id can signup at Jikoo. The first to register from a company is the super admin. Other members with same domain email can only be added to the same account. Refer below for more information.

What are users?

All users who are associated with the company and share the same email domain name. For example, abc@mystar.com & xyz@mystar.com make it to 2 users who belong to the same company. 

Once a user registers with one company email address, the same user email address cannot be added to a different company for example abc@mystar.com can only be part of Company 'MyStar' and cannot be added to a new company called John & Co.

The very first user who registers to Jikoo.io - is added automatically as Super Admin for the company, subsequent users can only be added by the Super Admin directly inside Jikoo.io under Settings > User Management

How safe is my data?

We take security seriously, our servers are hosted in world-class data centres. We ensure that our application is always up-to-date with the latest security patches.

How can I buy additional sessions? What's the validity of a pack?

You can buy additional sessions by making payment & these sessions are valid for 6 months.

What integrations are part of the LTD?

We are working on lots of integrations, some of these will be free and some will be chargeable. We shall share this information when we go live with a specific integration. 

Are there other fees involved for using WhatsApp?

Currently, we support Twilio integration, you need to set up your WhatsApp business number and share the same with us. Twilio’s charges can be found on their website. Jikoo will be charging $100 per month per WhatsApp channel.

Do you Support Other Languages?

Not currently, but it is there in our Roadmap.

Are Websites supported with Widgets?

Jikoo can connect with any website, WordPress, Wix, Shopify, Squarespace and Webflow,

We will soon be launching our Android SDK (Currently available as beta), React Native, Flutter and iOS SDK

How to install the Jikoo chatbot?

The code snippets should be added to the head of the HTML code. You can also check our help guides for detailed steps and video guides.

The snippet can also be added through Google Tag Manager. Also, check this link for more details.

Can I upgrade to a higher plan?

Yes. You can upgrade your plan by purchasing any of the higher LTD plans from PitchGround as long as your purchase is under the 60-days refund period and until the deal is live.

Can I import and export contacts into the CRM?

Yes, you can. We have a feature on our roadmap that should allow you to do this in bulk. For now, you can send us a request and we will do it manually for you.

How does WhatsApp ticketing work?

  • Whatsapp ticketing is available - Whatsapp chats can be created as tickets and agents can collaborate on them.
  • We will give a widget that they can use on the site or can share numbers directly with customers. Any chat coming to the number will be created as a ticket automatically.
  • Currently we support Twilio as a Whatsapp BSP and when someone buys the Add-On we will enable Whatsapp Ticketing from the backend.
  • Chatbot for Whatsapp is still in Beta and not available to test.

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