The sign up process was fluid and easy to follow
The interface is that it is very clean, well organized, easy to navigate, and easy on the eyes!
Though currently still under development, is going to be the ability to add an absolutely cutting edge “AI” technology from Google known as, “Dialogflow”!
“Canned Response“, consist of adding any “short code” tag that you’d like, and then what text that will be displayed when using that short code. This will be very helpful for support teams to develop a list of specific relevant response to customers queries, while saving a lot of time in the long run!
The simplicity of focus with the possibility of very advanced functionality makes this a must have tool in my tech stack! Very well designed.
I honestly didn't see any downside with this tool.
easy customisable platform
works charming like intercom
no major cons
none as of now
none. still testing
Simple and easy to use
Easy to manage support tickets
Self hosted third party sytem Chatwoot
UI cluttered and not flexible
Initial auto responder message does not work
Adding LiveChat widget to a website was easy and straight forward as it should be.
Core system for the chat and customer supports work nicely and stably. I did test with multiple text and attachments; everything worked perfectly in a speedy manner
Super easy to use and get started
Slight dated UI. I think it can improve by modernize it a bit and use some fresh colors.
Appearance of the livechat widget is not modern. It needs a facelift.
Slack Integrations give error (could be quick fix)
The obvious one is the centralized management of your support requests
Easy to use
Can't be used on multiple websites
Not many integrations (yet)
Ease of use
Support for most common channels
No custom email
No branding support
No support for multiple businesses
Set up & Configuration of the widget is quick and easy
Support multiple channels - Email, Widget, WhatsApp, Line, Telegram, Facebook, Twitter
Actively working on dialogflow integration
Branding on Support Widget
No Ability to add our own SMTP (not sure if can be changed as of now)
Limited Customization of Support Widget
Some basic integrations
Multiple accounts are still under one account, so it's sort of pointless to go crazy stacking. No support