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SupportChamp

Effective all-in-one omnichannel messaging platform to build lasting relationships and deliver an exceptional conversational experience.
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PitchGround-SupportChamp

Starting at

$49/lifetime$348/year
save upto 95%

8 reviews


DetailsReviews(8)DiscussionsVideos

Reviews

3.8 out of 5 Stars

8 Reviews

Dan Goldberg
Dan Goldberg
Verified Buyer
a year ago
Who Needs Support? Get this one!!!!


Pros
  • The sign up process was fluid and easy to follow

  • The interface is that it is very clean, well organized, easy to navigate, and easy on the eyes!

  • Though currently still under development, is going to be the ability to add an absolutely cutting edge “AI” technology from Google known as, “Dialogflow”!

  • “Canned Response“, consist of adding any “short code” tag that you’d like, and then what text that will be displayed when using that short code. This will be very helpful for support teams to develop a list of specific relevant response to customers queries, while saving a lot of time in the long run!

  • The simplicity of focus with the possibility of very advanced functionality makes this a must have tool in my tech stack! Very well designed.

Cons
  • I honestly didn't see any downside with this tool.

  • none

  • none

Mohamad Faiz Yaman
Mohamad Faiz Yaman
Verified Buyer
a year ago
Great easy-to-use "Omni-channel" platform for customer support


Pros
  • easy customisable platform

  • multi-channel

  • works charming like intercom

Cons
  • no major cons

  • none as of now

  • none. still testing

David
David
Verified Buyer
9 months ago
NIce simple system


Pros
  • Simple and easy to use

  • Easy to manage support tickets

  • Canned responses

Cons
  • Self hosted third party sytem Chatwoot

  • UI cluttered and not flexible

  • Initial auto responder message does not work

Natapol Supmanu
Natapol Supmanu
Verified Buyer
a year ago
Interesting all-in-one omnichannel messaging platform with potentials


Pros
  • Adding LiveChat widget to a website was easy and straight forward as it should be.

  • Core system for the chat and customer supports work nicely and stably. I did test with multiple text and attachments; everything worked perfectly in a speedy manner

  • Super easy to use and get started

Cons
  • Slight dated UI. I think it can improve by modernize it a bit and use some fresh colors.

  • Appearance of the livechat widget is not modern. It needs a facelift.

  • Slack Integrations give error (could be quick fix)

Tito
Tito
Verified Buyer
a year ago
A real gem here!!


Pros
  • The obvious one is the centralized management of your support requests

  • Easy to use

  • Team Management

Cons
  • No API

  • Can't be used on multiple websites

  • Not many integrations (yet)

JAX
JAX
Verified Buyer
a year ago
Good Support Ticket Management tool


Pros
  • Good UI/UX

  • Ease of use

  • Support for most common channels

Cons
  • No custom email

  • No branding support

  • No support for multiple businesses

Kaushal
Kaushal
Verified Buyer
a year ago
Your Omni Channel Support Partner


Pros
  • Set up & Configuration of the widget is quick and easy

  • Support multiple channels - Email, Widget, WhatsApp, Line, Telegram, Facebook, Twitter

  • Webhooks

  • Actively working on dialogflow integration

Cons
  • Branding on Support Widget

  • No Ability to add our own SMTP (not sure if can be changed as of now)

  • Limited Customization of Support Widget

Louise Olin
Louise Olin
Verified Buyer
8 months ago
Basic features - ZERO SUPPORT


Pros
  • Some basic integrations

Cons
  • Multiple accounts are still under one account, so it's sort of pointless to go crazy stacking. No support

Plan A
$49/lifetime$348/year
save upto 95%
  • 3 Domains
  • 10 Agents
  • Customizable Real-Time Widget
  • Business Hours
  • Integrations: Twitter, Email, Widget, WhatsApp
  • Integrations: Facebook (Pending Facebook Approval)
  • CRM
  • Canned Response
  • Automatic Agent Assignment
  • Private Notes
  • Conversation Labels
  • Future features for SupportChamp
  • Non-Stackable
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan B
$97/lifetime$696/year
save upto 95%
  • 10 Domains
  • 20 Agents
  • + All Same Features of Plan A
  • Future features for SupportChamp
  • Non-Stackable
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan C
$145/lifetime$1392/year
save upto 95%
  • 15 Domains
  • 40 Agents
  • + All Same Features of Plan A
  • Future features for SupportChamp
  • Non-Stackable
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan D (Unlimited)
$245/lifetime$3392/year
save upto 95%
  • Unlimited Domains
  • Unlimited Agents
  • + All Same Features of Plan A
  • Future features for SupportChamp
  • Non-Stackable
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee