<h1>Omnichannel Customer Support Platform</h1>Customer support is important but managing them at different platforms makes the process not only difficult but you may also lose out on some potential lead queries in between the messages. What if we tell you that with this omnichannel customer support platform, you can - <ol><li>Centralize all of your customer communication in one place</li><li>Save yourself from losing messages coming through different sources</li><li>Ability to switch context</li><li>Handle the team management efficiently and in sync</li><li>Communicate via Multiple Channels in a single platform</li><li>Communicate Real-Time</li><li>CRM platform</li><li>and much more...<a href="https://supportchamp.io/#crm"></a></li></ol>Read below to know more!<div style="position:relative;padding-top:56.25%;width:95%;margin:0 auto auto"><iframe id="ytplayer" title="ytplayer" type="text/html" style="position:absolute;top:0;left:0;width:100% !important;height:100%" src="https://www.youtube.com/embed/Pr3xn4bIsRU" frameBorder="0"></iframe></div>PitchGround presents SupportChamp - An effective all-in-one omnichannel messaging platform to build lasting relationships and deliver an amazing conversational experience.SupportChamp allows easy and effective communication between the customers and the customer service agents. It can receive and send messages from different range of sourcesA customer communication platform that combines widgets, emails, social media, SMS, and your team into a single view. This ensures all your teammates have an impact on the overall customer experience.<div style="text-align:center"><img src="https://d2qgb3fae6il6a.cloudfront.net/image/main_dashboard.jpeg?imageId=i-2bs94AL5untOjlOCbL9Qk_&amp;dimensions=715x1000" alt="User Graphic Content" style="max-width:100%"/></div>Learn more about SupportChamp!All your conversations in one place - View all the conversations from your customers in one single dashboard. You can filter the conversations by the incoming channel, label, and status.Invite your team members - Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email addresses to the agent list.Connect Inboxes - Connect various channels through which your customers would be talking to you. It can be a website live-chat, your Facebook or Twitter page, or even your WhatsApp number.<div style="text-align:center"><img src="https://d2qgb3fae6il6a.cloudfront.net/image/inboxes.png?imageId=i-4eLDdYgnfbvCC2NPJ0F0Kl&amp;dimensions=715x1000" alt="User Graphic Content" style="max-width:100%"/></div>Customer Support - Give a human-centric 2- way of communication for your customers. Let them reach you from multiple channels and auto-assign cases to your support analystsMarketing - Go beyond personalization and never miss a qualified opportunity again. Retarget customers by sending target emails and in-app messagesSales - SupportChamp frees your Sales Reps to focus on closing deals. Convert more website visitors into qualified opportunities and ensure every lead is followed-up and qualified<div style="text-align:center"><img src="https://d2qgb3fae6il6a.cloudfront.net/image/reports.png?imageId=i-4S5V7ZFYUn48s7g3pJuBCA&amp;dimensions=715x1000" alt="User Graphic Content" style="max-width:100%"/></div>But how can you connect?Connect any conversation channel integration and engage your customers from one place - <ul><li>Facebook - Respond to your customers&#x27; Facebook Messages (Pending Facebook Approval)</li><li>Emails - Receive your Emails</li><li>Whatsapp - Respond to your customers WhatsApp messages</li><li>Twitter - Receive Twitter DMS and @mentions</li><li>API - Build custom applications via the API</li><li>Slack integration</li><li>DialogFlow integration</li></ul>Communicate in real-time with your website visitors and give them quality support on the fly. Easily customize the widget to match your style and start receiving messages in a few minutes.<div style="text-align:center"><img src="https://d2qgb3fae6il6a.cloudfront.net/image/crm.png?imageId=i-5mMswzjIjym7CjZR20sJpu&amp;dimensions=715x1000" alt="User Graphic Content" style="max-width:100%"/></div>What&#x27;s the Benefit of using SupportChamp?<ul><li>Multi-channel communication</li><li>Email Management</li><li>Team synchronization</li><li>Improved customer experience</li></ul>Best Suited For - <ul><li>SMBs and SMEs</li><li>Online or Offline Businesses</li><li>Startups</li><li>Freelancers</li><li>Small Agencies</li><li>Ecommerce merchants</li></ul>Alternate For - crisp.chat----Grab Your SupportChamp Code Now!Have a SupportChamp related Query for the Founder? Drop them here at - <a href="https://pitchground.com/products/supportchamp/community">https://pitchground.com/products/supportchamp/community</a>We would love to hear your feedback about SupportChamp. You can drop your after-purchase review here - <a href="https://pitchground.com/products/supportchamp/reviews">https://pitchground.com/products/supportchamp/reviews</a>Support Email - <a href="support@supportchamp.io">support@supportchamp.io</a>Roadmap - <a href="https://trello.com/b/i75QlhfN/supportchamp-product-roadmap">https://trello.com/b/i75QlhfN/supportchamp-product-roadmap</a>Are there other fees involved?In order to use Twilio to connect WhatsApp or SMS, you need to pay Twillo. This can work if you have an existing Twilio account already activated for WhatsAppDo you Support Other Languages?Yes, SupportChamp supports about 30 different languagesAre Websites supported with Widgets?SupportChamp can connect with any website. WordPress, Wix, Shopify, Squarespace, Webflow, custom apps, and others.How to install the widgetThe code snippets should be added to the head of the HTML code.For wordpress sites, there is a wordpress plugin coming in our roadmap. But in the meantime, you can add the snippet to your wordpress sites using some plugins like <a href="https://wordpress.org/plugins/insert-headers-and-footers/">https://wordpress.org/plugins/insert-headers-and-footers/</a>The snippet can also be added through a Google Tag ManagerCan I upgrade to a higher plan?Yes. You can upgrade your plan by purchasing any of the higher LTD plans from PitchGround as long as your purchase is under the 60-days refund period and until the deal is live.Can I import and export contacts into the CRM?Yes, you can. We have a feature on our roadmap that should allow you to do this in bulk.

Effective all-in-one omnichannel messaging platform to build lasting relationships and deliver an exceptional conversational experience.

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inboxes

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integrations

PitchGround-SupportChamp

SupportChamp - An Omnichannel Customer Support Platform

SupportChamp

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SupportChamp Product Videos

In this usecase video, we will tell you how to use SupportChamp to easily manage your customer queries! 

UseCase #1 - Using Slack As a Customer Support Channel On SupportChamp

In this usecase video, we will explain how you can use Slack in SupportChamp, which is one of its main USP! 

UseCase #2 - Using Slack As a Customer Support Channel On SupportChamp

Watch this video to quickly learn about Support Champ within a minute!

Introducing SupportChamp - Effective All-In-One Omnichannel Messaging Customer Support Tool

Watch this section to learn more about SupportChammp

Introduction and Use Cases

Watch this section to learn in-depth about SupportChammp and How can you start using it!

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