AI-Enabled Customer Experience Management Platform (CX Platform)

An All-In-One CX Platform That Lets You Measure And Track Your Key CX Metrics In Real-Time.

Watch all the Product Videos and Value Webinars here - https://pitchground.com/products/surveysensum/videos

What's The Problem?

Customer Feedback is essential, and hence, you need to make your customer feedback actionable by listening to the voices of customers with CES, NPS, and CSAT Surveys.

The customer journey is not limited to a small period and thus you also need to gather the omnichannel feedback at all touchpoints throughout the customer journey.

This isn't easy but it's not impossible. With this tool, you can get real-time actionable insights with custom dashboards integrated with your existing system and close the loop with customers before they churn out.

We Bring The Solution To Your Problem!

PitchGround presents SurveySensum - An all-in-one CX platform that lets you measure and track your key CX metrics in real-time.

The key to improving customer experience is the ability to understand them, know your customer base better by measuring these crucial CX metrics -CSAT, CES, and NPS. Drive customer satisfaction, promote customer loyalty, and improve word of mouth with SurveySensum.

What Is SurveySensum and How It Will Solve Your Problems?

SurveySensum is an end to end Feedback Management Platform that measures and improves your CX metrics. It allows you to 

• Listen to the voice of customers with CES, NPS, and CSAT Surveys.
• Gather omnichannel feedback at all touchpoints throughout the customer journey.
• Get real-time actionable insights with custom dashboards integrated with your existing systems.
• Close the loop with customers before they churn out.

SurveySensum’s AI-Enabled Customer Experience Management Platform enables businesses to create efficient, innovative, and interactive surveys, send it across multiple channels to gather valuable customer feedback with a better response rate and turn these into actionable business insights.

It empowers your team to take immediate action and close the loop to drive product/service adoption and increase retention.

What Does SurveySensum Offer?

CX Platform - NPS, CES, and CSAT Survey Software - Ready to use, customizable templates with automatic dashboards for response analysis

Customer Satisfaction Score (CSAT) - Measure every interaction with your customer to find potential bottlenecks and improve the customer experience.

Net Promoter Score® (NPS) - Measure the willingness of customers to recommend your products or services to others. Use the feedback to track critical issues and stop churn in its tracks.

Customer Effort Score (CES) - Measure User Experience and improve customer service. Analyze and respond with real-time actionable insights

Gather omnichannel feedback and distill data into actionable insights - Get a holistic view of your customers and understand what your customers are saying across every channel. Professionally designed, tested, and optimized survey templates to attract more responses.

• Email
• Web
• Whatsapp
• Mobile
• Offline
• Scan

Understand the WHY behind customer feedback - Leverage the power of AI to dig deeper into feedback and understand what your customers want and why.

Understand the Voice of Your Customer - Customer feedback is useless without the right analysis. SurveySensum's AI-powered text & sentiment analysis tool helps you find the hidden value within your customer feedback.

Close the Loop - Ensure you “close the loop” by empowering your team to respond to detractors and stop churn before it’s too late. Build automated workflows and route support tickets based on topic, issue, or intent and improve your customer service.

Integration - Seamlessly connect your NPS®, CSAT, and CES data with your existing CRM software to generate valuable customer insights

Custom role-based dashboards - Empower every employee in your organization by showing them their own personal dashboard with data that matches the needs and interests of users with that role. This will make it super easy for them to act on the insights by glancing at the dashboard.

Multilingual Support - Create surveys and generate responses in the language of your choice. You can add as many languages as you like and also use any type of character in your survey.

Transfer existing survey data - All of your existing survey data can be easily transferred on to SurveySensum in a matter of minutes

Automated Workflows - Easily automate various processes based on pre-defined schedules or events triggered using workflows.

What Features are included in this deal for both the plans?

Survey Creation -

• Custom Surveys - Build surveys from scratch to serve unique campaigns and the survey length is unlimited.
• Additional Question Types - Choose from useful formats like Multiple Choice, Long Text, Short Text, Opinion Scale, Rating, Email, Information, Grid Question, Phone number, and more
• Survey logic (Display/Jump) -Make your surveys intuitive by adding logic to the survey structure

Feedback Collection -

• Survey responses - The number of responses that are accessible to the user. The limit is inclusive of responses from all surveys across all distribution channels.
• No. of Emails - Number of total emails that can be sent from the CX Platform (10k for Plan A and 100k for Plan B)
• Send reminders - Schedule reminders to follow-up on shared surveys
• Collect data via Email, QR code, social media & link
• Collect via in-app & website integrations (coming soon)

Analysis & Reporting -

• Export data
• Wordcloud
• Filters
• Survey Metrics

Workflows -

• Standard workflow - Use workflow templates for Out of the Box(NPS/CES/CSAT) survey projects
• Advanced workflow - Create your own workflow and automate important communications
• No. of workflows - Active workflows for your account

Integrations & Sharing -

• No. of users - Users per account
• CRM integration - Integrate with CRM systems like Hubspot, Salesforce, Freshdesk, Zendesk for uploading contacts, and syncing feedback responses.
• Open API - Connect with the CRM of your choice using open API
• Contact management - Add and manage contacts through CSV files
• Historical data migrations - Import data from previous surveys built on other platforms

Personalization -

• Multilingual surveys - Choose the default survey language to suit your customers' needs
• Survey theme - Customize the look and feel of your surveys

Testimonials -

"SurveySensum is an extremely fun and easy to use platform. It has ticked all the boxes for me and has been quite impressive. We were really trying to get the right questions to ask and that's where SurveySensum turned in. The designing part was unexpectedly amazing and what I enjoyed was the opportunity to design and build according to the brand! I absolutely loved using it" - Murray Lewis, SupaPass.

“Surveysensum’s Text & sentiment analytics quickly figures out what our customers actually want from the social media conversations. And it also tells about the Top priority areas in real-time for us to take immediate action.” - Team DBS

“We like how this SurveySensum CX software worked smoothly for us and not just collected Customer Effort Score (CES) from our existing customer but also helped us with actionable insights. Our internal team got really impressed with the ease of use of this software and its features.” - Team Smartfern

“SurveySensum CX software is very useful to track and monitor the reactions of the audience about our recent event. We got access to a real-time dashboard where we can see the customer satisfaction score. It’s a great software to know the loopholes in your customer experience process.” - Team Connext

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