The Ultimate Customer Conversation And Ticketing Platform!
Having responsive customer service will make or break a business. Despite how hard you work, customers rely on how you answer their questions and respond quickly - there's no getting around it.
That's why having live chat support is essential for any modern business. With a live chat widget on your website, you can interact with your customers in real-time and answer their questions and provide the help they need.
UserStak is a software that allows you to easily add a chat box to your website, allowing visitors to communicate with you or your customer service team in real-time.
UserStak lets you put a live chat widget on your website for Customer Service, Live Chat, FAQ help, and more. Get started in less than 5 minutes and answer customer queries with an easy-to-use customer ticketing platform.
Plus, UserStak allows you to customize the chat widget per the theme of your website or product. You can also add in-chat widgets linked to external links of resources like Documentation and Youtube so that the customers can search for their queries before starting a conversation with an agent. On the agent's side, UserStak allows you to reply from Slack or the UserStak's dashboard.
Self-Serve, Customizable, And Integrate A Chat Widget:
Adding a new widget from UserStak takes a few minutes with its fully self-serve and easy-to-use customization features.
Change the color of the Chat widget as per your brand, logo, and theming for Appearance customization. It comes with an unlimited number of branding opportunities.
Add your company's resource links like Documentation of FAQ page or Youtube as In-Chat Widgets to help your customers query before they initiate a chat and can be found under Behavior customization.
Serving and answering a customer should never be restricted by a set of login and passwords. Hence UserStak will help you where you can answer all conversations on the go right from Slack if you are away from the reach of a desktop to use Userstak to manage customer conversations. You don't have to download another app, with more integrations coming soon.
You don’t have to limit your team size to be able to communicate with your customers and help resolve their issues as soon as possible. Hence UserStak allows you to add as many agents as you want.
You can add the Sales, Product, and After Sales teams as agents, and they can pick up the conversations as and when the relevant queries come in. No more long loops of a representative creating a ticket and then the relevant team looking into the issue.
Queries your users ask through the UserStak widget get created as a thread in Slack. Every communication starts a new thread. The live chat software allows users to revisit previously closed chats for additional assistance. Anyone who has access to your support channel on Slack can respond.
UserStak's In-Chat widget can be linked to a Calendly Link or any Social Media app. Use widgets to link to your external services to get feedback, feature requests, bug reports, or set customer appointments.
Set your operating hours and configure an auto-reply that lets your customers or users know you will get back to them during operating hours.
Email Id-Collection and Validation:
Collect the email ids of your visitors even if you are unavailable to have a conversation so that you can reach out to them later. Userstak does 1 level of basic validation to email Ids to verify that they enter only email Ids into the Widget.
Mobile-Friendly: UserStak adapts to all screen sizes for Laptops, Mobiles, and Tablets.
Chat Logs: UserStak allows you to keep track of all your Chat Logs for future reference.
1. For Launches:
Startups usually engage with the audience, drive traffic to their landing pages and create an audience before building their MVP or launching the service. Usually, startups stop with a Waitlist registration form where they capture users' emails to engage later.
Adding Userstak to the websites gives startups an edge to build a close-knit community of early adopters by talking to them and getting their interest and feedback even before the launch, which is vital during launches.
2. For Service teams:
One thing that customers don’t like is a bad product/service experience, and on top of that, if they have to wait to get the issue resolved/rectified, you might as well consider them to be your churned customer.
While tele-calling support is the old way of doing things, it requires high operational costs, and there is always a Demand Supply mismatch in Tele-support. Using Userstak solves this problem very well. For example, one agent can handle more than one customer at a time, and the customers feel they are attended to immediately rather than waiting on Hold to speak to an agent.
3. For Solopreneurs:
If you are a solopreneur/freelancer trying to run an agency or a one-person company, your lead generation source is from Social media, but your face and proof of work is your Website. Having Userstak on your website gives your clients a quick way to reach out to you and understand your services. It is very advantageous as Live chat has proven to convert Cold leads better.
4. For Events:
If you are having a webinar or a conference, the users visiting your event page will have many questions in their heads before they buy the passes, and it is only possible to have some of these questions answered in your FAQs. Hence having UserStak on the website allows interested users to clear their doubts, and they will buy the passes without any hesitation or doubt in mind.
5. For SaaS:
Built a Product, added tutorial videos, and wrote documentation about all the features in your product but still, your customers need help navigating the product? Is this causing major drop-offs and churn?
Solving UX is the right solution for this problem, but you need customer data to understand that. Having Userstak in your SaaS products allows users to ask doubts or book demo calls to learn about the product, reducing churn significantly.
Self-Serve and Fully Customizable.
Up to Unlimited Workspaces, Users & Conversations.
Up to Unlimited Widgets.
Automate everything from the minute a user signs up.
Simple setup and ease of use.
Available on a lifetime deal for a limited period.
Make customer service the face of your business with UserStak and get connected with your customers easily.
The best part? You will pay just once and can use UserStak for a lifetime; grab your lifetime deal today.
UserStak is incredibly easy to set up and can be integrated into a website or app in less than 5 minutes, thanks to the simple line of code that needs to be added.
Another feature that I find useful is the in-chat widgets. These widgets can be linked to a Calendly link or any social media platform, making it easy for customers to connect with me.
The auto-responder feature is another great feature of UserStak. It can be set to an automatic reply message, guiding customers and ensuring they know what to expect in terms of response times.
UserStak is designed to be mobile-friendly, adapting to all screen sizes for laptops, mobiles, and tablets. This means that customers can receive support on the go, without having to switch to a desktop or laptop.
UserStak can keep track of all chat logs, making it easy to refer back to previous conversations. This feature is especially useful for support teams who need to track the progress of customer inquiries.
Currently, UserStak only supports website chat widgets, web embeddable, WhatsApp chat, in-app chat, Twitter DM, and Instagram DM.
Easy to use
Easy to install on websites
Workspaces and channels are available
Support for WordPress, HTML, and Webflow websites
Customizable chat widgets
Better documentation would be helpful
cheap to run
easy to set up
more colors on dashboard needed
In -app Widgets
Multi Channel Support missing
File Sharing Missing
Routing rules missing
Support Email - firstname.lastname@example.org
Knowledgebase - userstak.com/docs
What are workspaces?
Let’s say you are a startup and you have 2 customer facing teams, one for sales and one for after sales service. You can create individual workspaces for each of these teams where only their own respective messages and tickets would be available.
Can I create an auto-reply for non-working hours of my customer service team?
Yes, you can create an auto-reply to the messages sent in the non-working hours. You will also be able to set the non-working hours for every widget.
Is there a place where I can add my knowledge base link and Youtube Channel link before the user contacts customer support?
Yes, Userstak supports custom widgets where you can add any external link to the widgets and configure them so that your customers can help themselves with the content before reaching out to customer care.
Do I have to pay per agent after buying the unlimited plan of Userstak ?
No, you can add unlimited agents to the workspaces you have created in your userstak account.
How do I choose the right plan for me?
Every plan has a restriction on the number of workspaces. You can choose the right plan based on the number of workspaces you might need.