RateMe.Link

Support Email - support@rateme.link

Knowledgebase - https://rateme.link/support

Roadmap - https://rateme.link/roadmap

What exactly does RateMe.link do?

RateMe.link enables you to gather feedback from your customers and get your happy customers to write more online reviews. At the same time, it detects dissatisfied customers and lets you fix it - before bad reviews happen.

RateMe.link gives businesses their own 5-star customer review page, accessible with a short link. That way, whenever you want to ask for feedback or a review, you simply send or give your customer this link. The link will take the customer to a zero-friction, quick, and user-friendly rating page. And with just one click, customers can submit their rating.

In a well-thought-out rating process, your satisfied customers are guided to write a review online, enabling them to easily post to the review sites you've specified. Any public site works - Google Business, Yelp, Facebook, TrustPilot, or industry-specific... you name it. If on the other hand, the rating process finds an unhappy customer, you'll get immediate private feedback with their comments. That way you'll always get a chance to fix poor experiences before bad reviews happen.

In short terms: your RateMe.link provides an easy way for your satisfied customers to provide feedback and leave positive reviews on any public review site. Additionally, you always learn first about problems so you can fix negative experiences before bad reviews happen.

Why not simply ask customers to write a review on Google or another review site?

There are 3 major problems with this approach.

1. You miss the chance to get feedback from the customer first. Now that's not a problem for happy customers. But when a public review site is the first place an unsatisfied customer finds to vent their anger on, that's unfortunate.

2 You give up control over how, where, and when customers talk about you. If you just send them to Google or another review site, now your customer is their user. You move the conversation over to them. This leads to you discussing all your matters in front of a public audience, leaving you with only the communication channels these sites provide. In short: you'll put yourself fully at the mercy of these giants.

 3   Many of these sites make it either too easy or too hard to leave reviews. When it's too easy, the quality of reviews tends to be low, just a couple of stars and a one-liner, if you're lucky. When it's too hard, many customers don't leave reviews at all. That's just a normal reaction: to run away when confronted with something intimidating, like a huge form to fill out. That's why it's better to build up some commitment and behavioral consistency first.

Remember this: the review sites are interested in their business, not yours. To them, any review, good or bad, means more data, more power, more leverage. You are just a "place" to them. That's why you must always strive to take part in as much of the customer conversation as you can.

Why use RateMe.link instead of X?

Simplicity & ease of use: we try to do only one job but do it exceptionally well. That's a reason why everything in RateMe.link is designed so that anyone can use it. No distractions from the main goal: getting more reviews from happy customers. That doesn't mean we're behind on technology, on the contrary! But we will always favor the useful, important over the nice and shiny.

Availability: RateMe.link works for the widest range of businesses and institutions, even if they don't have a website. Whether you operate from just one location or run a nationwide chain, whether you have a website or not - as long as your business (or practice, clinic...) wants to collect feedback and get online reviews from happy customers, it works.

Cost: you'll find that – with this deal - RateMe.link costs less for a lifetime than most others charge per month. We try to avoid all costs that do not directly benefit you or the service and keep everything streamlined and lean.

Does RateMe.link work for my business?

Yes - it very likely does. RateMe.link works for all businesses that can be publicly rated or reviewed online. You don't even need a website - so it works especially great for local businesses with a "walk-in" audience. All you need are one or more profiles on review sites, such as Google My Business, a Facebook profile, or TripAdvisor, etc.

I don't have a website, can I still use RateMe.link?

Yes, absolutely. We've built RateMe.link to enable any business to get more positive reviews, regardless if they have a website or not. So, no, you don't need a website, because your RateMe.link works completely independently.

The only thing you'll need is at least one profile on a review site - any review site, e.g. Google, Trustpilot, etc. - to generate more and better reviews.

Do I need to change anything on my website?

No. You don't need to make any changes to your website. Your RateMe.link is fully hosted by us, it works independently from your website.

Do I have to give you my customers' data?

No. We don't need any of your customers' data, not even an email address. You keep full control over when and who you give your RateMe.link. On the other hand, we will of course make all data available in your dashboard, that your customers share during the rating process.

Are there industries or business models that RateMe.link is not suitable for?

If your reviews are primarily generated in closed or "walled "user areas, RateMe.link cannot easily send your customers there for reviews. This mainly happens when your processes are tied to a closed system, like an app store or a booking system, where the operating provider controls all the customer experience.

However, we strongly encourage you to also collect as many reviews as possible on independent review sites and build a good reputation. This way you reduce your dependencies and don't leave all control to a closed rating system alone.