Flows

Support URL - info@flows.co

Knowledgebase URL - https://flows.co/knowledgebase/

Public Roadmap - https://app.flows.co/roadmap

How do Flows help my meetings and workshops to become better?

First, while planning, it directs you to concentrate on all the aspects of a good session. That includes a proper intro, goal setting, wrap-up, etc. It also helps you visualize everything you are about to do and to see whether you do have enough time for everything. Last, but not least, it helps you insert different methods into your meeting, that will boost the engagement and also the results. You just need to open the library and add these methods into your plan.

What is the difference between a facilitator and a participant?

A Facilitator is the one who is the one who plans the session or helps to plan it. Let’s say, you are a manager and you have a service designer helping you to plan and facilitate the meeting. In that case, you both are “facilitators” in Flows’ terms. So you both need an account.

Participants on the other hand are anonymous people, who attend the meeting or any session. They don’t need an account.

If we have more than two people running meetings, how do we get access to them?

You just buy additional codes. One code is for two facilitators but you can stack them up as much as you want. So if you have 20 people who run meetings and want to use Flows to plan and facilitate them, you need 10 codes.

Do participants need an account at Flows?

No. Participants access sessions using a special link you send them. You need accounts only for people who plan and/or facilitate the meetings.

How do participants access a session in Flows?

When you have planned a session and want participants to come into the session, you just need to send them a special link that opens a small window in their browser. They don’t need to log in, in fact, they don’t even need an account.

What is a “participant limit”?

That is the maximum number of meeting participants that can simultaneously access a session planned in Flows. This is measured per meeting. So if you have two facilitator accounts and both are running parallel meetings, both of these meetings can have a maximum of ten people.

Which browsers are supported?

We have done extensive testing on Chrome and Safari and these are fully supported. The Edge should work 99%, but you might find some anomalies here and there.

Is Flows mobile friendly?

In short - not now. Since planning a session often requires seeing and entering a lot of data, we believe doing it on a small screen is just not user friendly at all. So we haven’t built a mobile version of it. There are some use cases we see, where a special mobile version (or an app) would be useful and these will be developed in the future.