RateMyService - Starter Exclusive
RateMyService 😡😐😁 is a customer satisfaction (CSAT) solution designed to help businesses insert surveys in agent or staff email 📧 signatures.
RateMyService 😡😐😁 is a customer satisfaction (CSAT) solution designed to help businesses insert surveys in agent or staff email 📧 signatures.
It was built for any business that does sales/support activities and/or communicates to their customers via email.
Super easy to set up & start using (3 minutes flat!), and it works seamlessly with standard or HTML email signatures. See it in action here!
------OUR SOLUTION BUILT FOR------
1️⃣ Sales teams
2️⃣ Customer support teams
3️⃣ Reservation teams
4️⃣ Admin teams
------OUR SOLUTION SOLVES------
🚩 How do you identify your top staff performers and celebrate their awesomeness?
🚩 How do you remove the "dead wood" and quickly identify your worst performers?
🚩 How do you ensure your customers can quickly and easily connect with a manager/owner when "balls" are dropped?
🚩 How do you remove the need to monitor/inspect your staff mailboxes?
------BENEFITS------
✅ Celebrate awesomeness 🚀 - Identify your top staff performers and celebrate their awesomeness!
✅ Remove "dead wood" 🌳 - Quickly identify your worst performers and help them grow!
✅ Peace of mind 🦄 - Your customers can instantly connect with a manager when balls are dropped.
✅ Time saver ⏱️ - No more need to monitor/inspect your staff mailboxes.
✅ Become better 📈 - Watch your team "fly higher" as a result of an email signature CSAT.
------FEATURES------
⭕ Highly customizable survey
⭕ Quickly add users with G-Suite & Office 365 integrations or by using CSV
⭕ Email notifications for completed customer surveys
⭕ Easy to read reporting/dashboard
RateMyService - Starter Exclusive Links
3 Staff (FREE)
- 3 Users/agents/staff
- Unlimited administrators
- Unlimited customers
- Unlimited surveys
- Unlimited responses
- Unlimited email alerts
- GDPR Compliant
Reviews
5 out of 5 Stars
2 Reviews
Jorge A. Merino
Excellent tool, intuitive and effective
Pros
Easy to use interface Easy to configure and integrate
Cons
I would like a registration of more than 90 days Although it can be customized, it is somewhat limited
DEVIS SANDRI
Easy, effective but above all automatic
Pros
effective, fast, a 30 second learning curve, automatic
Cons
it is very simple and there are (in my basic version) only two aesthetic types to add to the email signature. For me they are enough but it depends on your tastes
Frequently Asked Questions
Will I have any special restrictions with the plan I have bought?
All features (administrators, customers, surveys, responses, email alerts) are unrestricted and unlimited. The only restriction will be the number of agents/staff you can monitor.
What languages does RateMyService cater to?
English only at this time. However in the Settings section you will see we designed the system to cater for other languages in the future. Our Dev team has committed to custom Call to Actions, and localization/language options in the next 3 months.
What future features to you plan to build as part of the RateMyService roadmap?
- Net Promoter Score (NPS) surveys - Customer Effort Score (CES) surveys - Automated/scheduled email reporting - Integrations with Ticketing (e.g. ZenDesk) and CRM's (SalesForce) systems - Integrations with Email Signature software (E.g. CodeTwo) - Post Resolution Surveys E.g. An email to the client requesting feedback once a ticket has been closed. This will require integration with ticketing systems like ZenDesk. - Single Form Surveys. This is a webform that has the full (all three faces) survey in a weblink. The short URL can be used in a SMS to the client (E.g. customers who use SMS to notify and close off tickets)
What is a Customer Satisfaction (CSAT) Survey, and why use CSAT?
It's a survey designed to help businesses understand what their customers think about their products/services/support/brand. In other words it measures how satisfied your customers are with you. It's really encouraging to get awesome feedback from your customers. Sometimes though, something goes wrong, and you need a quick/efficient way for your customers to communicate their concerns/issues to a manager/owner. That's where RateMyService comes in! ;-)
Why did you start RateMyService?
We started RateMyService because all the existing solutions were really complex to setup and start using, had few customizations, and were way too expensive. So we built RateMyService, which allows you to start getting feedback from customers in 3 minutes flat as it's really easy to setup/use, also has a ton of customizations, and is less than $3 per staff/agent monthly.
Why use RateMyService?
- Super easy to set up & start using (3 minutes flat!). - Works seamlessly with standard or HTML email signatures. - Highly customizable survey. - Easy to read reporting/dashboard.
Is your solution GDPR Compliant?
Yes! We are absolutely GDPR compliant. You can see more details here: https://www.ratemyservice.io/tc