Customer support is important but managing them at different platforms makes the process not only difficult but you may also lose out on some potential lead queries in between the messages.
What if we tell you that with this omnichannel customer support platform, you can -
Read below to know more!
PitchGround presents SupportChamp - An effective all-in-one omnichannel messaging platform to build lasting relationships and deliver an amazing conversational experience.
SupportChamp allows easy and effective communication between the customers and the customer service agents. It can receive and send messages from different range of sources
A customer communication platform that combines widgets, emails, social media, SMS, and your team into a single view. This ensures all your teammates have an impact on the overall customer experience.
Learn more about SupportChamp!
All your conversations in one place - View all the conversations from your customers in one single dashboard. You can filter the conversations by the incoming channel, label, and status.
Invite your team members - Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email addresses to the agent list.
Connect Inboxes - Connect various channels through which your customers would be talking to you. It can be a website live-chat, your Facebook or Twitter page, or even your WhatsApp number.
Customer Support - Give a human-centric 2- way of communication for your customers. Let them reach you from multiple channels and auto-assign cases to your support analysts
Marketing - Go beyond personalization and never miss a qualified opportunity again. Retarget customers by sending target emails and in-app messages
Sales - SupportChamp frees your Sales Reps to focus on closing deals. Convert more website visitors into qualified opportunities and ensure every lead is followed-up and qualified
But how can you connect?
Connect any conversation channel integration and engage your customers from one place -
Communicate in real-time with your website visitors and give them quality support on the fly. Easily customize the widget to match your style and start receiving messages in a few minutes.
What's the Benefit of using SupportChamp?
Best Suited For -
Alternate For - crisp.chat
Grab Your SupportChamp Code Now!
Have a SupportChamp related Query for the Founder? Drop them here at - https://pitchground.com/products/supportchamp/community
We would love to hear your feedback about SupportChamp. You can drop your after-purchase review here - https://pitchground.com/products/supportchamp/reviews
Simple and easy to use
Easy to manage support tickets
Self hosted third party sytem Chatwoot
UI cluttered and not flexible
Initial auto responder message does not work
The sign up process was fluid and easy to follow
The interface is that it is very clean, well organized, easy to navigate, and easy on the eyes!
Though currently still under development, is going to be the ability to add an absolutely cutting edge “AI” technology from Google known as, “Dialogflow”!
“Canned Response“, consist of adding any “short code” tag that you’d like, and then what text that will be displayed when using that short code. This will be very helpful for support teams to develop a list of specific relevant response to customers queries, while saving a lot of time in the long run!
The simplicity of focus with the possibility of very advanced functionality makes this a must have tool in my tech stack! Very well designed.
I honestly didn't see any downside with this tool.
easy customisable platform
works charming like intercom
no major cons
none as of now
none. still testing
Adding LiveChat widget to a website was easy and straight forward as it should be.
Core system for the chat and customer supports work nicely and stably. I did test with multiple text and attachments; everything worked perfectly in a speedy manner
Super easy to use and get started
Slight dated UI. I think it can improve by modernize it a bit and use some fresh colors.
Appearance of the livechat widget is not modern. It needs a facelift.
Slack Integrations give error (could be quick fix)
The obvious one is the centralized management of your support requests
Easy to use
Can't be used on multiple websites
Not many integrations (yet)
Ease of use
Support for most common channels
No custom email
No branding support
No support for multiple businesses
Set up & Configuration of the widget is quick and easy
Support multiple channels - Email, Widget, WhatsApp, Line, Telegram, Facebook, Twitter
Actively working on dialogflow integration
Branding on Support Widget
No Ability to add our own SMTP (not sure if can be changed as of now)
Limited Customization of Support Widget
Support Email - email@example.com
Are there other fees involved?
In order to use Twilio to connect WhatsApp or SMS, you need to pay Twillo. This can work if you have an existing Twilio account already activated for WhatsApp
Do you Support Other Languages?
Yes, SupportChamp supports about 30 different languages
Are Websites supported with Widgets?
SupportChamp can connect with any website. WordPress, Wix, Shopify, Squarespace, Webflow, custom apps, and others.
How to install the widget
The code snippets should be added to the head of the HTML code.
For wordpress sites, there is a wordpress plugin coming in our roadmap. But in the meantime, you can add the snippet to your wordpress sites using some plugins like https://wordpress.org/plugins/insert-headers-and-footers/
The snippet can also be added through a Google Tag Manager
Can I upgrade to a higher plan?
Yes. You can upgrade your plan by purchasing any of the higher LTD plans from PitchGround as long as your purchase is under the 60-days refund period and until the deal is live.
Can I import and export contacts into the CRM?
Yes, you can. We have a feature on our roadmap that should allow you to do this in bulk.