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SupportChamp

Effective all-in-one omnichannel messaging platform to build lasting relationships and deliver an exceptional conversational experience.
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PitchGround-SupportChamp

Starting at

$49/lifetime$348/year
save upto 95%

8 reviews


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Omnichannel Customer Support Platform

Customer support is important but managing them at different platforms makes the process not only difficult but you may also lose out on some potential lead queries in between the messages.

What if we tell you that with this omnichannel customer support platform, you can -

  1. Centralize all of your customer communication in one place
  2. Save yourself from losing messages coming through different sources
  3. Ability to switch context
  4. Handle the team management efficiently and in sync
  5. Communicate via Multiple Channels in a single platform
  6. Communicate Real-Time
  7. CRM platform
  8. and much more...

Read below to know more!

PitchGround presents SupportChamp - An effective all-in-one omnichannel messaging platform to build lasting relationships and deliver an amazing conversational experience.

SupportChamp allows easy and effective communication between the customers and the customer service agents. It can receive and send messages from different range of sources

A customer communication platform that combines widgets, emails, social media, SMS, and your team into a single view. This ensures all your teammates have an impact on the overall customer experience.

User Graphic Content

Learn more about SupportChamp!

All your conversations in one place - View all the conversations from your customers in one single dashboard. You can filter the conversations by the incoming channel, label, and status.

Invite your team members - Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email addresses to the agent list.

Connect Inboxes - Connect various channels through which your customers would be talking to you. It can be a website live-chat, your Facebook or Twitter page, or even your WhatsApp number.

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Customer Support - Give a human-centric 2- way of communication for your customers. Let them reach you from multiple channels and auto-assign cases to your support analysts

Marketing - Go beyond personalization and never miss a qualified opportunity again. Retarget customers by sending target emails and in-app messages

Sales - SupportChamp frees your Sales Reps to focus on closing deals. Convert more website visitors into qualified opportunities and ensure every lead is followed-up and qualified

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But how can you connect?

Connect any conversation channel integration and engage your customers from one place -

  • Facebook - Respond to your customers' Facebook Messages (Pending Facebook Approval)
  • Emails - Receive your Emails
  • Whatsapp - Respond to your customers WhatsApp messages
  • Twitter - Receive Twitter DMS and @mentions
  • API - Build custom applications via the API
  • Slack integration
  • DialogFlow integration

Communicate in real-time with your website visitors and give them quality support on the fly. Easily customize the widget to match your style and start receiving messages in a few minutes.

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What's the Benefit of using SupportChamp?

  • Multi-channel communication
  • Email Management
  • Team synchronization
  • Improved customer experience

Best Suited For -

  • SMBs and SMEs
  • Online or Offline Businesses
  • Startups
  • Freelancers
  • Small Agencies
  • Ecommerce merchants

Alternate For - crisp.chat

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Grab Your SupportChamp Code Now!

Have a SupportChamp related Query for the Founder? Drop them here at - https://pitchground.com/products/supportchamp/community

We would love to hear your feedback about SupportChamp. You can drop your after-purchase review here - https://pitchground.com/products/supportchamp/reviews

  • SupportChamp Links
  • https://supportchamp.io/
Plan A
$49/lifetime$348/year
save upto 95%
  • 3 Domains
  • 10 Agents
  • Customizable Real-Time Widget
  • Business Hours
  • Integrations: Twitter, Email, Widget, WhatsApp
  • Integrations: Facebook (Pending Facebook Approval)
  • CRM
  • Canned Response
  • Automatic Agent Assignment
  • Private Notes
  • Conversation Labels
  • Future features for SupportChamp
  • Non-Stackable
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan B
$97/lifetime$696/year
save upto 95%
  • 10 Domains
  • 20 Agents
  • + All Same Features of Plan A
  • Future features for SupportChamp
  • Non-Stackable
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan C
$145/lifetime$1392/year
save upto 95%
  • 15 Domains
  • 40 Agents
  • + All Same Features of Plan A
  • Future features for SupportChamp
  • Non-Stackable
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan D (Unlimited)
$245/lifetime$3392/year
save upto 95%
  • Unlimited Domains
  • Unlimited Agents
  • + All Same Features of Plan A
  • Future features for SupportChamp
  • Non-Stackable
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee

Plans & Pricing

Plan A
$49/lifetime$348/year
save upto 95%
  • 3 Domains
  • 10 Agents
  • Customizable Real-Time Widget
  • Business Hours
  • Integrations: Twitter, Email, Widget, WhatsApp
  • Integrations: Facebook (Pending Facebook Approval)
  • CRM
  • Canned Response
  • Automatic Agent Assignment
  • Private Notes
  • Conversation Labels
  • Future features for SupportChamp
  • Non-Stackable
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan B
$97/lifetime$696/year
save upto 95%
  • 10 Domains
  • 20 Agents
  • + All Same Features of Plan A
  • Future features for SupportChamp
  • Non-Stackable
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan C
$145/lifetime$1392/year
save upto 95%
  • 15 Domains
  • 40 Agents
  • + All Same Features of Plan A
  • Future features for SupportChamp
  • Non-Stackable
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee
Plan D (Unlimited)
$245/lifetime$3392/year
save upto 95%
  • Unlimited Domains
  • Unlimited Agents
  • + All Same Features of Plan A
  • Future features for SupportChamp
  • Non-Stackable
  • 60 Days Refund Policy
Hassle free 60 days money back guarantee

Reviews

3.8 out of 5 Stars

8 Reviews

Dan Goldberg
Dan Goldberg
Verified Buyer
10 months ago
Who Needs Support? Get this one!!!!


Pros
  • The sign up process was fluid and easy to follow

  • The interface is that it is very clean, well organized, easy to navigate, and easy on the eyes!

  • Though currently still under development, is going to be the ability to add an absolutely cutting edge “AI” technology from Google known as, “Dialogflow”!

  • “Canned Response“, consist of adding any “short code” tag that you’d like, and then what text that will be displayed when using that short code. This will be very helpful for support teams to develop a list of specific relevant response to customers queries, while saving a lot of time in the long run!

  • The simplicity of focus with the possibility of very advanced functionality makes this a must have tool in my tech stack! Very well designed.

Cons
  • I honestly didn't see any downside with this tool.

  • none

  • none

Mohamad Faiz Yaman
Mohamad Faiz Yaman
Verified Buyer
10 months ago
Great easy-to-use "Omni-channel" platform for customer support


Pros
  • easy customisable platform

  • multi-channel

  • works charming like intercom

Cons
  • no major cons

  • none as of now

  • none. still testing

David
David
Verified Buyer
8 months ago
NIce simple system


Pros
  • Simple and easy to use

  • Easy to manage support tickets

  • Canned responses

Cons
  • Self hosted third party sytem Chatwoot

  • UI cluttered and not flexible

  • Initial auto responder message does not work

Natapol Supmanu
Natapol Supmanu
Verified Buyer
10 months ago
Interesting all-in-one omnichannel messaging platform with potentials


Pros
  • Adding LiveChat widget to a website was easy and straight forward as it should be.

  • Core system for the chat and customer supports work nicely and stably. I did test with multiple text and attachments; everything worked perfectly in a speedy manner

  • Super easy to use and get started

Cons
  • Slight dated UI. I think it can improve by modernize it a bit and use some fresh colors.

  • Appearance of the livechat widget is not modern. It needs a facelift.

  • Slack Integrations give error (could be quick fix)

Tito
Tito
Verified Buyer
10 months ago
A real gem here!!


Pros
  • The obvious one is the centralized management of your support requests

  • Easy to use

  • Team Management

Cons
  • No API

  • Can't be used on multiple websites

  • Not many integrations (yet)

JAX
JAX
Verified Buyer
10 months ago
Good Support Ticket Management tool


Pros
  • Good UI/UX

  • Ease of use

  • Support for most common channels

Cons
  • No custom email

  • No branding support

  • No support for multiple businesses

Kaushal
Kaushal
Verified Buyer
10 months ago
Your Omni Channel Support Partner


Pros
  • Set up & Configuration of the widget is quick and easy

  • Support multiple channels - Email, Widget, WhatsApp, Line, Telegram, Facebook, Twitter

  • Webhooks

  • Actively working on dialogflow integration

Cons
  • Branding on Support Widget

  • No Ability to add our own SMTP (not sure if can be changed as of now)

  • Limited Customization of Support Widget

Louise Olin
Louise Olin
Verified Buyer
7 months ago
Basic features - ZERO SUPPORT


Pros
  • Some basic integrations

Cons
  • Multiple accounts are still under one account, so it's sort of pointless to go crazy stacking. No support

View All 8 Reviews

Frequently Asked Questions

Support Email - support@supportchamp.io

Roadmap - https://trello.com/b/i75QlhfN/supportchamp-product-roadmap

Are there other fees involved?

In order to use Twilio to connect WhatsApp or SMS, you need to pay Twillo. This can work if you have an existing Twilio account already activated for WhatsApp

Do you Support Other Languages?

Yes, SupportChamp supports about 30 different languages

Are Websites supported with Widgets?

SupportChamp can connect with any website. WordPress, Wix, Shopify, Squarespace, Webflow, custom apps, and others.

How to install the widget

The code snippets should be added to the head of the HTML code.

For wordpress sites, there is a wordpress plugin coming in our roadmap. But in the meantime, you can add the snippet to your wordpress sites using some plugins like https://wordpress.org/plugins/insert-headers-and-footers/

The snippet can also be added through a Google Tag Manager

Can I upgrade to a higher plan?

Yes. You can upgrade your plan by purchasing any of the higher LTD plans from PitchGround as long as your purchase is under the 60-days refund period and until the deal is live.

Can I import and export contacts into the CRM?

Yes, you can. We have a feature on our roadmap that should allow you to do this in bulk.